Today’s post is submitted by Joyce Maroney, executive director of the Workforce Institute at Kronos.

I recently recorded a webinar with Cathy Eberts, Executive Director, Enterprise Applications & Solutions Integration, and HR Technology at the University of Toronto.  Cathy is leading a multi-year effort to achieve a workforce management technology transformation at the university.  The objectives of this project include better management of hourly time and attendance and employee scheduling with the additional goal of improving worker experience and satisfaction in doing so.

With up to 10,000 hourly workers at any given time, spread across 400 divisions, and 21 unions, the scope of this project is both large and complex.    Cathy has a lot of great advice to share with leaders at other organizations about how to create early wins in order to drive acceptance and adoption of new technology initiatives.

You can watch the webinar by clicking on the player below.  In our discussion, we cover the following topics:

  • How did the team at University of Toronto determine that change was required?
  • What was their deployment strategy and how did it integrate into their larger IT framework?
  • How did they plan for a successful transition to the new processes and solution?
  • Why did a grassroots, bottom up approach work for them?
  • How do they measure success – and what have been the business benefits and savings to date?
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