David Almeda


Chief People Officer, Kronos

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As chief people officer, David Almeda is responsible for overseeing the global human resources function at Kronos.  In this role, he drives the company’s human capital management strategy – including talent acquisition and development, compensation and benefits, and employee engagement programs – to support the company’s continued growth, innovation, and profitability.

A firm believer that innovative ideas come from Kronites who work in every corner of the globe and that a talented workforce is the cornerstone of Kronos being successful, Almeda is passionate about employee development.  An active advocate for Kronites to view Kronos as a great place to work and a company committed to health and wellness, Almeda is credited with bringing the WorkInspired employment brand to life at Kronos.

Almeda brings a wealth of human resources management expertise to Kronos, after having spent 16 years in various human resources functions at Staples, a $25 billion retailer with more than 90,000 employees worldwide.  No stranger to managing functions across vast geographic regions, Almeda’s most recent position with Staples was vice president of global human resources.  In that capacity, Almeda supervised vice presidents of human resources for Staples’ four primary business units.  Earlier in his career with Staples, he served in various roles including vice president of global HR administration, vice president of worldwide HR integration, and vice president of European strategy based in Belgium.  Prior to joining Staples, Almeda held a management position with The Hertz Corporation, a $4.5 billion division of Ford Motor Co.

Almeda is an active member of the Society for Human Resources Management (SHRM); serves on the Board of Directors of the New England Human Resources Association; and is an advisory board member of both The Workforce Institute at Kronos, and the Executive Program in Work-based Learning Leadership at the University of Pennsylvania/Wharton.  A sought-after expert on HR issues, he has presented at or been published by organizations such as The Conference Board, Harvard Business School, and CMO Magazine.

In addition to earning a bachelor’s degree in marketing, Almeda also holds a master’s degree in HR management, and a doctoral degree from The University of Pennsylvania’s Wharton School/Graduate School of Education.


Vice President of Payroll Shared Services for Charter Communications

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Martin Armstrong is the Vice President of Payroll Shared Services for Charter Communications, a Fortune 100 company in the United States.  Charter Communications is a $43.6B cable operator with 28 million residential and business customers and over 98,000 employees.

Armstrong has held executive roles with Time Warner Cable and Caesars Entertainment, is a retired Navy Supply Corps officer, and is currently the Accounting & Finance Area Chair for the University of Phoenix, where he was named the 2018 Distinguished Faculty of the Year.

He has written over 45 published articles and has extensive training in performance metrics, mergers & acquisitions, process improvement methodologies, strategic tax planning, and change management.

Dr. Armstrong is a former Vice President, Board of Advisor, and current member for the American Payroll Association, the Society for Human Resource Management, the National Association of Tax Professionals, the American Society for Quality, and the Academy of Management.

Additional appointments include the APA’s National Speakers Bureau, the HR Advisory Board for the YMCA of Greater Charlotte, the Advisory Board for the Bloomberg Tax Payroll Administration Library, and a contributing writer for the Bloomberg Tax Payroll Administration Guide.

Professional accolades include the APA’s 2018 Shared Services Prism Award, 2012 Prism Award for Overall Best Practices, 2010 Prism Award for Management Best Practices, 2008 Payroll Man of the Year, 2006 Special Recognition Award, 2002 Meritorious Service Award, and the author of an Institute of Management and Administration (IOMA) seminar book entitled “Leading and Managing Payroll”.

Dr. Armstrong has written for, or been covered by, the APA’s PAYTECH magazine, the Bloomberg Tax Payroll Administration Guide, Human Resource Executive, The Paycard Advisor, Accountant’s World, The Institute of Management & Administration, Training Magazine, and Business Finance.  He has given lectures and keynote presentations on Strategic Leadership, Management Practices, Employment Taxation, Effective Communication, Change Management, Emotional Intelligence, Lean Labor, Disciplined Decision-Making, Payroll Best Practices, and Mergers and Acquisitions at national and statewide conferences, and at numerous cities around the country.

Dr. Armstrong is a Certified Payroll Professional (CPP), holds a MBA degree from the University of Maryland University College (UMUC), and a Doctor of Business Administration (DBA) degree from Argosy University.  His dissertation concentrated on employee readiness for organizational change.


Group HR Director, Merlin Entertainments

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As of April 2016, Natalie joined Merlin Entertainments PLC as Group HR Director. Merlin Entertainments is the largest European entertainments company, running 110 visitor attractions in 23 countries across four continents, including brands such as LEGOLAND Theme Parks, Madame Tussauds, and Sea Life.

Prior to her current position, beginning in 2008, Natalie served as HR Director for the UK & Ireland for Sodexo,  transforming the company’s approach to diversity and equality in particular. During her time as HR Director, Sodexo was recognised by a number of third party organisations for its diversity agenda, and was ranked number 1 in 2010 by DiversityInc in the top 50 companies for diversity.  In 2012, Natalie was promoted to Human Resources Director for Sodexo On-Site Services Europe, with responsibility for 150,000 Sodexo employees across 24 European markets. Following a major organisation restructure, in early 2015 Natalie took on the role of SVP HR Global Corporate Services, responsible for an employee base of 160,000 employees across 67 countries, delivering quality of life services to many of the world’s most renowned global corporations .

After graduating in French and International Relations from the University of Warwick in 1992, Natalie developed a varied HR career with UK based and international roles in Kingfisher PLC and Barclays PLC before joining AstraZeneca PLC as UK HR Director in 2006.

Natalie has won a number of professional awards for her commitment to diversity and inclusion. These include recognition as a diversity champion by the Employers Network for Equality & Inclusion, and the Working Mums Champion Award in 2012 for her commitment to championing working mothers. She is the Chair of Women 1st, which promotes the role of women within the hospitality industry, and Deputy Chair of People 1st.  Natalie is also a member of the Prince’s Trust Women’s Leadership Group.

Bob Clements


President, Axsium Group Ltd.

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Bob Clements is President at Axsium Group Ltd., a leading workforce management consulting firm.

Mr. Clements is one of workforce management’s most influential thought leaders.  He is a frequent contributor to industry magazines, he is often interviewed by the press to comment on the latest industry trends, and he regularly speaks on webinars and at industry events.  Mr. Clements led the National Retail Foundation’s (NRF) Association for Retail Technology Standard (ARTS) committee to establish standards for workforce management integration.  He also helped developed ARTS’ Standard Request for Proposal for WFM which is widely used by retailers.

Prior to joining Axsium, Mr. Clements directed product strategy for leading workforce management solutions including Infor Global Solutions, Workbrain, 360Commerce and Simplified Workforce Solutions.  Mr. Clements has also held senior management positions at Orbit Commerce, Platinum Technology and Browning & Clements.  He received a Bachelor of Arts degree in Journalism from Colorado State University in Fort Collins, Colorado.

David Creelman


CEO, Creelman Research

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David Creelman is CEO of Creelman Research. His main interest is in helping HR leaders and CFOs better measure and report on human capital to the CEO, Board and financial markets.

David also does writing, research and speaking on the most critical issues in human capital management. His clients include think tanks, consultants, academics and organizations in Japan, the US, Canada and the EU. He publishes regularly in the US, Japan, Peru, Turkey, Brazil, South Africa, Holland, Romania and Singapore.

He has sat on many thought leader panels with the Human Capital Institute including Global Talent Management, Learning Strategies, and the ROI of Talent Management. He is collaborating with Dr. Dave Ulrich, on the topic of human capital intangibles. (see “What the Fortune 100 Tells Wall Street”). He is collaborating with Laurie Bassi on improved measurement methods.

Prior to founding his own company David was brought in as Chief of Content and Research for As the first employee of David played an integral role in growing a successful dot com; one that continues to thrive. For many years David was a management consultant in Canada and Malaysia, most notably with the Hay Group. He also taught Rewards and Performance Measures at the University of Malaya executive MBA program. Before venturing into human resources consulting, David worked in finance for Gulf Canada in Toronto and IT for Wood Gundy in London.

He has an MBA from the University of Western Ontario and a Combined Honours B.Sc. in Chemistry and Biochemistry from McMaster.


Chief Nurse Executive for Kronos Incorporated

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As chief nurse executive for Kronos Incorporated, a workforce management and human capital management software (HCM) company based in Lowell, Mass., Nanne M Finis, RN MS, complements the organization’s deep expertise surrounding people, technology, and leadership with her strong foundational knowledge of the global healthcare system. A forty-year industry executive consistently focused on the profession of nursing and patient care delivery, Finis is passionate about building and leading a culture of innovation across care settings, operations, regulatory, and academic environments, and has committed her career to the improvement of the healthcare system.

Serving as the nurse leader for Kronos internationally, Finis lends her expertise in collaborative work across clinical, operational, and administrative settings to guide strategic thinking and nurture strategic relationships across the healthcare marketplace.

She most recently served as nurse executive for TeleTracking Technologies, where she formed and led an advisory service optimizing patient flow processes and technology adoption at hospitals across the nation. Earlier in her career, Finis spent more than two decades at Northwestern Memorial Hospital in both clinical and progressive management roles. She then transitioned to Joint Commission Resources (JCR), the knowledge transfer subsidiary of The Joint Commission, where she designed and led the US patient safety and quality consulting practice and operationalized the industry alliance strategy.

Finis earned her master’s degree in nursing from the University of Illinois at Chicago and earned her bachelor’s degree in nursing from Saint Mary’s College in South Bend, Indiana. She additionally spent five years in Tokyo, Japan, attending the International School of the Sacred Heart (ISSH). Currently, Nanne serves on the American Organization of Nurse Leaders (AONL) Foundation Corporate Advisory Council.

John Frehse


Senior Managing Director, Ankura Consulting Group, LLC

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John Frehse speaks around the world on a variety of best practices in the labor management field.  John’s experience covers a wide array of strategic issues – from analytical resource deployment modeling to implementation planning and execution. Specific tactical problems include scheduling and shift management to increasing employee satisfaction, health, morale and performance.

Over John’s career he has implemented solutions with Fortune 500 companies across a variety of industries. Those projects have generated over 150 million dollars in cost savings. John has done this with diverse workgroups across almost every industry focusing on those that do not work the traditional 9-5 schedule. His proven approach has balanced operations and labor savings with employee morale initiatives to make sure cost savings stick.

John is a much sought after speaker and has authored numerous white papers and articles including the 11 Keys to Strategic Scheduling. Booz Allen has awarded the Leading Idea of the Week to his strategy papers twice. John’s article entitled “The Overtime Lie” was included in the Hall of Fame issue of IndustryWeek Magazine. Recently he published “The Death of the 8-Hour Shift” and “The Labor Volatility Index” also in IndustryWeek. He serves on the advisory board at for their Workforce Management practice. Previously of Merrill Lynch, he is uniquely versed in the economic modeling of flexible labor strategies within seasonal and variable environments and how to minimize adverse costs through performance management.

He is a graduate of Wake Forest University where he received a degree in politics with a focus on the political economy.

China Gorman


Consultant, Speaker and Writer

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China Gorman is a successful global business executive in the competitive Human Capital Management sector. She is a sought-after consultant, speaker and writer bringing the CEO perspective to the challenges of building cultures of strong employee engagement for top performance and innovation, and strengthening the business impact of Human Resources. Well known for her tenure as CEO of the Great Place to Work Institute, COO of the Society for Human Resource Management (SHRM) and President of Lee Hecht Harrison, China works with organizations all over the world to enhance their brands and their go-to-market strategies. Additionally, she serves on the Executive Committee of the Board of Jobs for America’s Graduates as well as the Advisory Boards of RiseSmart Inc. and the Workforce Institute at Kronos. China is the author of the popular blog Data Point Tuesday, and is published and frequently quoted in media properties like Fortune, Huffington Post, Inc., Fast Company, U.S. News & World Report and many others.




Managing Editor at Fuel50

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John Hollon is an award-winning journalist and nationally recognized expert on leadership, talent management, and smart workforce practices. He currently works as Managing Editor at Fuel50, the career experience company built on thought-leading research and a platform that mobilizes talent and evolves the workforce for the future.

He’s also Contributing Editor at ERE Media, where he writes for recruiting website as well as for, the talent management website he founded and edited. John was also Editor of, and before that, Editor-in-Chief of Workforce Management magazine and

John is also a regular contributor to Fistful of Talent, the popular talent management blog that features an all-star team of writers and influencers who dig into all things related to talent and the talent management experience.

During his long career he has held senior editing positions at two metro newspapers – the Los Angeles Herald Examiner and the Orange County Register — and was Executive Editor for the Gannett Co. at two statewide papers —Montana’s Great Falls Tribune and The Honolulu Advertiser in Hawaii. He also has deep experience in magazine and online publishing, serving as editorial director and group editor at Fancy Publications, Vice President of Editorial at, and Editor of the San Diego Business Journal.

In addition, John is an adjunct professor in the College of Communications at California State University, Fullerton. He holds an MBA from Pepperdine University’s Graziado School of Business & Management, a Bachelors in Journalism from California State University, Long Beach, and lives in Southern California.

Sharlyn Lauby


The HR Bartender and President of ITM Group Inc.

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Sharlyn Lauby is the author of HR Bartender and president of ITM Group Inc., a South Florida based training and human resources consulting firm focused on helping companies retain and engage talent.

Before starting ITM Group, Sharlyn was vice president of human resources for Right Management Consultants, one of the world’s largest organizational consulting firms. She has designed and implemented highly successful programs for employee retention, internal and external customer satisfaction, and leadership development. Publications such as Reuters, The New York Times, ABC News, TODAY, Readers Digest, Men’s Health, Mashable and The Wall Street Journal have sought out her expertise on topics related to human resources and the workplace.

Sharlyn launched HR Bartender to provide a “friendly place for everyday workplace issues.” The site has been recognized as one of the Top 5 Blogs Read by HR Professionals by the Society for Human Resource Management (SHRM). She is the author of “Essential Meeting Blueprints for Managers,” and ”Manager Onboarding: 5 Steps for Setting New Leaders Up for Success,” which are available on Amazon.

Alexandra Levit


Business/Workplace Author, Speaker, Consultant, and Futurist

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Alexandra Levit’s goal is to prepare organizations and their employees to be competitive and marketable in the future business world. A former nationally syndicated columnist for the Wall Street Journal and writer for the New York Times, Fast Company, and Forbes, Alexandra has authored several books, including the international bestseller They Don’t Teach Corporate in College and Humanity Works: Merging People and Technologies for the Workforce of the Future.

Alexandra recently became a partner with organizational development firm PeopleResults. She consults and writes on leadership development, human resources, technology adoption, entrepreneurship, innovation, career and workplace trends on behalf of numerous Fortune 500 companies including American Express, Canon, Deloitte, DeVry University, Intuit, SilkRoad, and Staples, and has spoken on these topics at hundreds of organizations around the world including Abbott, ADP, Bank of America, Cardinal Health, Campbell Soup, Exelon, the Federal Reserve Bank, the Human Capital Institute, McDonalds, Microsoft, PepsiCo, the Society of Human Resource Management, and Whirlpool.

In the last several years, Alexandra has conducted proprietary research on the future of work, technology adoption, the millennial generation, gender differences and bias, and the skills gap. She also served as a member of Business Roundtable’s Springboard Project, which advised the Obama administration, the U.S. Department of Labor, and the U.S. Department of Defense on current employment issues.

Alexandra is also a frequent national media spokesperson and is regularly featured in outlets including USA Today, National Public Radio, CNN, ABC News, CNBC, Forbes, the Associated Press, and Glamour. She was named an American Management Association Top Leader for two years in a row and has also been Money Magazine’s Online Career Expert of the Year and the author of one of Forbes’ best websites for women.

A member of the Northwestern University Council of 100 and the Young Entrepreneur Council, Alexandra received the prestigious Emerging Leader Award from her alma mater. The award honors a Northwestern graduate under 35 who had made a significant impact in her field and in society. She resides in Chicago, IL with her husband Stewart and their two young children.

Joyce Maroney


Executive Director, The Workforce Institute at Kronos Incorporated

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 Joyce Maroney is the founder and executive director of The Workforce Institute at Kronos Incorporated.  The Workforce Institute is a think tank focused on empowering organizations through education and research about workplace practices.

She blogs at and as a spokesperson for Kronos has been quoted frequently in the media on a variety of topics impacting the workforce with comments appearing in, among others, The Boston Globe, Boston Herald, Boston Business Journal, Chicago Tribune, Chicago Sun-Times, Fast Company, Human Resource Executive, SHRM online, Workspan, Forbes, Bloomberg BusinessWeek, NECN, Fox News and on The Wall Street Journal Radio Report.  She has published four management anthologies, Creating the Workforce – and Results – You Seek, Elements of Successful Organizations, It’s All About Bob/bie – Strategies for Winning With Your Employees, and Being Present: A Practical Guide for Transforming the Experience of Your Frontline Employees.

Prior to joining Kronos in 2006, Maroney served as vice president of services, products and recruitment outsourcing at BrassRing and has held front line and management positions in marketing, sales, and operations for companies such as Lotus/IBM, Software AG, and Wang Laboratories. She earned a master’s degree in business administration from Boston University Graduate School of Management, and a bachelor’s degree in biology from Middlebury College.

Maroney has served on the Board of Directors for the Association of Employment Professionals, the Childrens’ Trust Fund of Massachusetts and Girls Inc. of Lynn. She served on the Advisory and Finance Committee for the Town of Nahant for 6 years and chaired that committee for 3 years. Her public service awards include Citizen of the Year in Nahant in 2012 and a Girl Scouts Leading Woman award in 2014.

Dennis Miller


AVP of Human Resources and Benefits Administration at The Claremont Colleges Services

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As AVP of Human Resources and Benefits Administration at The Claremont Colleges Services, Dennis serves as the strategic human resources thought leader for The Claremont Colleges Services organization. In addition, he serves the seven Claremont Colleges in an oversight role for the division responsible for delivering high quality and efficient administrative services in core employee benefits programs.

Dennis most recently served as the chief employment officer responsible for overseeing the human resources function at Cal Poly Pomona Foundation. He has served as the Chair of the HR Committee for the Auxiliary Organization Association (AOA).  The AOA is a 93 member organization designed to support the 23 campuses of the CSU.  He has also served on several auxiliary committees such as the Executive Committee for the AOA, a committee which exists to facilitate the roles of individual auxiliaries for their respective campus.

Early in his HR career, Miller led the evolution of the HR function during a period of high growth in an IT outsourcing company – Systems Management Specialists (SMS).  During Miller’s 6 year tenure, SMS grew from about $20 million in annual revenue to over $150 million, and evolved from a single state employer with about 100 employees, to a multi-state employer with about 1000 employees. A short list of the customers serviced by SMS include CBS, Rockwell, Westinghouse, Farmland, American Re-Insurance, Beckman Instruments, Allergan Pharmaceuticals, Esprit, Mitsubishi, AVCO Financial, Nestle, Ochsner Medical, and others.

Miller is an active member of the Society for Human Resources Management (SHRM) and is an advisory board member of The Workforce Institute at Kronos.

In addition to earning a bachelor’s degree in business, Miller holds a master’s degree in HR management and development from Chapman University, and has earned certification as a Senior Professional in Human Resources from HRCI.

Chris Mullen


Director/Strategic Advisor, Kronos

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Chris Mullen is a Director and Strategic Advisor at Kronos, assisting clients with their human resource strategies.  He was formerly Director of Human Resources for Housing & Dining Services at the University of Colorado Boulder. He is also a speaker, trainer, executive coach, consultant and blogger at Chris’s areas of focus include productivity, work-life balance, hiring practices, workforce management, and organizational and professional development. He has 15 years of higher education experience working with all aspects of the institution and 10 years of private sector experience working with both union and non-union organizations.

Chris holds a Master’s Degree in Administration with an emphasis in Human Resources. He also holds a Senior Professional in Human Resources Certification from the HR Certification Institute and is a Senior Certified Professional from the Society for Human Resource Management. Chris completed a Masterful Training and Facilitation Certification from Colorado State University and is currently in his final year of a Ph.D. in Higher Education and Leadership with research on how mobile technology impacts work-life balance.

Neil Reichenberg


Executive Director of the International Public Management Association for Human Resources (IPMA-HR)

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Neil  has worked for IPMA-HR since December 1980, initially as the Director of Government Affairs and since 1996, as the Executive Director. He is the chief staff executive and is responsible for the overall management of the Association. IPMA-HR is the premier public sector human resource management association.

Mr. Reichenberg speaks and writes frequently on human resource and employment issues. He has given presentations in North America, Europe, Africa, Asia, Central America, and the Middle East. He has presented papers at international conferences and United Nations meetings.  He has testified before the United States Congress.

Mr. Reichenberg is a graduate of the University of Maryland and New York Law School. He has been admitted to the Bar in the District of Columbia and New York. He is a member of the American Society of Association Executives (ASAE), which awarded him the designation of Certified Association Executive. He worked previously for a law firm specializing in labor and employment law.

Dan Schawbel


Partner and Research Director at Future Workplace

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Dan Schawbel is a Partner and Research Director at Future Workplace, an executive development firm dedicated to rethinking and reimagining the workplace, with members including Disney, GE, American Express, Google and Amazon. Dan is also the Managing Partner of Millennial Branding, a Gen Y research and consulting firm. He is the New York Times and Wall Street Journal bestselling author of Promote Yourself: The New Rules For Career Success (St. Martin’s Press) and the #1 international bestselling book, Me 2.0: 4 Steps to Building Your Future (Kaplan Publishing), which combined have been translated into 15 languages. Dan is a columnist at both TIME and FORBES, and has been featured in over 1,200 media outlets, such as “The Today Show” on NBC, “Street Signs” on CNBC, “The Nightly Business Report” on PBS, “The Willis Report” on Fox Business, “Fox & Friends” on Fox News, NPR, People Magazine, The Economist and Wired Magazine. He’s spoken at Google, NBC Universal, McGraw-Hill, Oracle, Harvard Business School, MIT, Time Warner, IBM, and CitiGroup. Dan was named to the Inc. Magazine 30 Under 30 List in 2010, the Forbes Magazine 30 Under 30 List in 2012, and BusinessWeek cites him as someone entrepreneurs should follow.
Raciel Sosa


CEO, Leadex Solutions

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Spanish Bio – see English version below.

Raciel Sosa es Licenciado en Administración de Empresas, con estudios de postgrado en Desarrollo Organizacional por el Instituto Tecnológico Autónomo de México (ITAM), además de coach certificado.

Profesionalmente se desempeñó durante 20 años como Director de RRHH en empresas internacionales de alta tecnología como Hewlett Packard, Lucent Technologies y Alcatel Lucent. Posteriormente fue Vicepresidente de Desarrollo de Líderes y creador del modelo de Training para Great Place to Work® Institute México y Latinoamérica, para finalmente establecer Leadex Solutions, una empresa en crecimiento basada en el modelo y metodología desarrollada por Vital Smarts©
Raciel es instructor y consultor certificado en los modelos de VitalSmarts, con amplia experiencia como formador en habilidades gerenciales y conferencista experto en desarrollo de líderes y equipos de alto desempeño.

Raciel Sosa se ha destacado también como un speaker de gran influencia en foros de España, Roma, Londres, Argentina, Chile Uruguay, Colombia, Venezuela, Perú, Panamá, El Salvador, Guatemala y por supuesto, México, interactuando con especialistas y personalidades de diversos medios.

De manera destacada y avalada por diversas organizaciones, Raciel Sosa ha combinado el aprendizaje de una exitosa vida laboral con la comprensión y acertada aplicación de diversos modelos de gestión del talento humano, para el desarrollo exitoso de diversas industrias a partir de la construcción de entornos de trabajo saludables.

English bio:
Raciel Sosa is the CEO of Leadex Solutions, a leadership development firm based on the Vital Smarts© model and methodology. He is a coach and a certified consultant, focusing on building healthy working environments.

He is an expert speaker on leadership and high performance teams. He has held international keynotes in Conferences and places around the world such as Spain, Rome, London, Argentina, Chile, Uruguay, Colombia, Venezuela, Perú, Panamá, El Salvador, Guatemala, and Mexico; interacting with specialists and figures from different industries.

Raciel has over 20 years experience in HR and organizational development leadership positions at firms including Great Place to Work® Institute Mexico and Latin America, Hewlett Packard, Lucent Technologies, and Alcatel Lucent.

Raciel Sosa holds a BA in Business Administration, and a specialization in Organizational Development by the Instituto Tecnológico Autónomo de México (ITAM).

Mark Wales


Global Workforce Management Industry Advisor

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Mark Wales has over 30 years of retail experience both in the US, Europe, and Asia with leading retailers, such as Starbucks, Ralph Lauren, Williams-Sonoma, Selfridges, and Tesco. He has provided retail consultancy with IBM and Price Waterhouse Coopers, where he has worked with many other leading brands in the US. His expertise centers on how to implement and drive benefit from the more challenging projects such as ERP, eCommerce, and Workforce Management.  His recent focus has been on developing a next generation model for workforce management that drives company performance through impacting the customer experience by investing in the employee experience. He believes that the role of workforce management is to coordinate and facilitate the various critical activities into a management discipline that brings Operations, Stores, Planning, HR, Training, Payroll, Finance, Corporate, Logistics, Planning, and Legal into a holistic approach. In this way the modern retailer can create and sustain real performance improvement.