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The Privileges and Challenges of Life as a Healthcare CHRO

Today's post comes to us from Workforce Institute board member Joseph Cabral, Chief Human Resources Officer and President of Workforce Solutions at Press Ganey.  We recently did a podcast with Joe to talk about the importance of analytics to improving patient outcomes and making the delivery of health services more efficient and cost effective.

Today's healthcare Chief Human Resources Officer (CHRO) has moved beyond managing traditional personnel and administrative functions. As key strategic business partners, they are not only responsible for overseeing benefits and compensation, employee experience, diversity and regulatory compliance–they also help drive the clinical and financial performance of their organizations.

CHROs are expected to deliver better patient outcomes, work environments and bottom lines. This is not check-the-box work. This is rebuilding a human capital management system from the ground up in order to create and sustain an organizational culture that engages the workforce, promotes innovation and bridges operational silos.

Achieving this ideal requires CHROs to leverage data analytics to evaluate the effectiveness of talent management programs. With the right insights, CHROs can target areas of improvement while informing new workforce strategies that account for global labor trends, available talent and next generation leadership. This will enable them to transform their organizations' human capital strategies, replacing traditional practices like hiring freezes and flex scheduling with evidence-based best practices that keep pace with industry and workforce changes.

Evolution is challenging–and inevitable. Adapting and innovating is essential to succeed in the new health care landscape. CHROs must be prepared for new regulations, cybersecurity crises, medical errors, mergers and acquisitions, competitive threats and more in this era of disruption. Furthermore, they must be prepared to present change and prepare our workforces for it.

None of this is easy, but all of it is rewarding. Healthcare CHROs have the honor of working with people, and more importantly, people in healthcare. In the ongoing challenge of evaluating our processes and strategies to meet their unique needs, we get to help those people save lives.


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