NRF Loves Customer Experience

This week in New York City, the National Retail Federation held their annual conference, the retail industries' "Big Show".   Kronos always has a large presence at the conference because we have such a significant share of the world's retailers as customers.  As I wrote in Good Jobs Strategy=Happier Employees=Better Customer Service, many successful retailers are not … Continue reading NRF Loves Customer Experience

Nursing Workforce Planning: a System Not a Process

Following is a guest blog from our board member Tim Porter-O'Grady. I particularly like his discussion regarding the importance of evaluating the supply chain of nurses in one's local geography, and deploying strategies to develop and augment the supply by investing in available employees. Effective workforce planning requires both micro- and macroeconomic approaches as Tim … Continue reading Nursing Workforce Planning: a System Not a Process