Who's the Boss of Workplace Culture? Tweet Chat Highlights

We had a very engaging tweet chat today regarding workplace culture and who defines it, based off our recent survey data. We had quite a few thought leaders weigh in on why HR, managers, and employees have very different opinions about workplace culture; who drives it and why; what's important to creating a great one; and … Continue reading Who's the Boss of Workplace Culture? Tweet Chat Highlights

Workplace Trends for 2016 – Tweet Chat Highlights

We had a very engaging tweet chat today regarding what workplace topics and issues will be the most prevalent in 2016. Based off of The Workforce Institute predictions for 2016, we had quite a few thought leaders weigh in on what they think will be most critical in the coming year - especially when it comes … Continue reading Workplace Trends for 2016 – Tweet Chat Highlights

What happens when the Boomers are gone and the Millennials are in charge?

According to Pew Research, the Millennials have finally overtaken Boomers in the workforce.  This demographic shift has a lot of repercussions in the workplace.  For years we've been talking about similarities and differences between the generations at work.  The stereotypes abound - Milliennials are digital natives, Boomers have trouble with the remote control; Millennials want … Continue reading What happens when the Boomers are gone and the Millennials are in charge?

Dr. Scott Spera on the Science of Customer Experience

Fans of our blog and the podcast series should be very familiar with the work of MIT business professor Zeynep Ton. We’ve cited her book, “The Good Jobs Strategy,” on several occasions, as well as her research showing that paying workers better and treating them better is – surprise – better for the bottom line. … Continue reading Dr. Scott Spera on the Science of Customer Experience

Missed Single Tasking Day Due to Multi-tasking

Today's guest post is from our board member John Hollon, VP of Editorial at TLNT.com.  If I hadn't been multi-tasking yesterday, I might have posted this on time.  Read on for some advice on slowing down to get more done. You know what I like most about February? The President’s Day holiday. I used to … Continue reading Missed Single Tasking Day Due to Multi-tasking

Spreading Workplace Love (for Heart Health)

Workplace love isn't always a good thing - unless you're teaching employees how to take care of themselves.  Today's guest post is courtesy of Wendy Hadley who is a Benefits Specialist here at Kronos.  February is American Heart Month, but Wendy and her team decided to use the occasion to raise awareness of heart health for … Continue reading Spreading Workplace Love (for Heart Health)

Celebrate World Thinking Day by Thinking Collaboration

In today's post, Workforce Institute board member Ruth Bramson discusses World Thinking Day, a Girl Scouts of America program.  Ruth is the former CEO of the Girl Scouts of Eastern Massachusetts, so this cause is near and dear to her heart.  Each year on February 22, World Thinking Day, girls participate in activities and projects with … Continue reading Celebrate World Thinking Day by Thinking Collaboration

Customer Service – One Star at a Time

The latest videos in our One in 1 Hundred Million series celebrate a couple of customer service stars.  Nicco is the night manager at a hotel, while Catie is a server in a Japanese restaurant.  It's interesting to watch these two videos together.  Both of these folks are in service jobs that can be grueling. … Continue reading Customer Service – One Star at a Time

Podcast: Walk a Mile in Their Boots for Change Management Success

We all know that change can be hard, especially at work.  And in the retail environment, where every store manager has his or her own business to run, change mandates cascading down from corporate aren't always welcome.  There are leaders out there, however, who are adept at leading change in their organizations and from whom … Continue reading Podcast: Walk a Mile in Their Boots for Change Management Success

Celebrate Better Business Communication Day with your Hourly Workers

Today's guest post is courtesy of Workforce Institute board member Bob Clements.  Bob is Senior Principal at Axsium Group, a leading workforce management consulting firm. In the post below, he shares ideas about how workforce management technology capabilities can enhance the effectiveness of communications with your frontline workers - especially those who aren't at a computer … Continue reading Celebrate Better Business Communication Day with your Hourly Workers

Workforce Trends Advice Videos for SMB Organizations

SaaShr (a Kronos company) is launching an educational series of videos to help small and medium sized organizations navigate a wide range of business issues they face in managing their employees.  I wrote about some of the trends facing SMB organizations in a recent article I did for the Huffington Post.  Having been in the … Continue reading Workforce Trends Advice Videos for SMB Organizations