Workforce Institute board member John Frehse writes about how American's basements broke the supply chain during the COVID-19 pandemic.
Workforce Institute executive director Chris Mullen writes about new research from UKG (Ultimate Kronos Group) about the upcoming holiday shopping season.
Today's post is submitted by Joyce Maroney, Executive Director of the Workforce Institute. Black Friday is upon us, and retailers everywhere are scrambling to get ready for lots of shoppers and extended hours to staff. Are you ready? No-shows, call-outs, and last-minute schedule changes aren’t just frustrating—unplanned absence is corrosive to the day-to-day operations at … Continue reading Will Your Store Be Ready For Black Friday?
Today's post is submitted by Joyce Maroney, executive director of the Workforce Institute at Kronos. According to a recent survey of 800 retail managers across multiple countries we conducted with our research partner Coleman Parkes, for every 10 hours of in-store labor budgeted, more than one hour is wasted due to staffing misalignment caused by … Continue reading Corrosive Effects of Unplanned Absenteeism on Retailers
Today's post is courtesy of our board member Bob Clements. Bob is Senior Principal at Axsium Group, a leading workforce management consulting firm. The gig economy is a hot topic with human resource and operations professionals around the world. It’s now estimated to make up about 30 percent of the workforce in North America and … Continue reading How to leverage the gig economy to boost your business
Today's post is courtesy of our board member, Mark Wales. Recently, we’ve seen increasing pressure on retail profitability. Declining traffic and retention, combined with increasing labor costs, higher customer expectations, and the need for more frequent investments in technology and store renovations, are all making survival in the retail jungle a real challenge. The result is that more … Continue reading A Lifeline for Retailers in a Challenging Climate