Recently I had the pleasure of talking to Zeynep Ton, adjunct associate professor at MIT Sloan School of Management, about her book "The Good Jobs Strategy". I've written about this excellent book here before. Zeynep's core message is that excellent financial returns don't have to come at the expense of employees. In fact, her research indicates … Continue reading Talking About the Good Jobs Strategy with Zeynep Ton
In addition to my Workforce Institute responsibilities, I also manage the voice of the customer program at Kronos. The image to the right expresses our core service message. We do a great job with customer service at Kronos, and have the awards to prove it. We keep it that way by by actively and … Continue reading Top Ten Rules for Keeping Customers Happy in the Cloud
"I have watched many very capable girls and women steer clear of the sciences because of the active discouragement of authority figures who dispensed very bad advice. In some cases, the girls (as students in primary and secondary school) were probably way smarter than the people who told them they were not cut out for … Continue reading STEM Skills Gaps Aren't Limited to Women and Girls
An agreement was reached last night for Arthur T. Demoulas (ArtieT) to buy Market Basket from his cousin's family and take control of the company again as CEO. Those of you following this story know that this has been a twenty year battle that in recent weeks has taken this company to its knees. This … Continue reading Market Basket Saga – New Beginning
Yesterday I chatted with our board members David Creelman and William Tincup about what organizations need to do to create HR analytics that matter to the business. Big Data is one of the linchpins of the big 4 SMAC themes in technology today: Social-Mobile-Analytics-Cloud. Deployed alone and in various combinations, these technologies continue to transform … Continue reading Podcast: Creating HR Analytics That Matter
I was interviewed on the local Fox affiliate last week to talk about the ongoing Market Basket standoff between employees and management. Part time employees have lost their hours and many salaried employees are about to lose their jobs. The news anchor who interviewed me asked if this situation is an example of employee … Continue reading Is Employee Engagement Ever a Bad Thing? (Market Basket Saga Continued)
As the week winds down, you may enjoy checking out this video of our fun and fond farewell to our 2014 summer interns. I know they learned a lot while they were here, but we also learned a lot from them. The Kronolympics is a series of silly contests that they complete as teams, with … Continue reading Intern Kronolympics
Yesterday I had a conversation with our board member, Jeanne Meister, about the future of the workplace. Jeanne is a Founding Partner of Future Workplace, LLC, a firm that provides executive education to HR leaders and high potential managers to build the skills they need to prepare for success in the workplace of the future. … Continue reading Jeanne Meister on the Workplace of the Future – Social and Mobile and Wearable, Oh My!
Today, Team USA lost to Germany in the World Cup, but still advances to the knockout round. Whether the US advances any further remains to be seen, but lots of employees worldwide will continue to follow these matches with interest, including during work hours. Employers will ignore the potential workplace disruption of the World Cup … Continue reading 10 Tips for Managing Summer Absenteeism (World Cup Anyone?)
I learned recently when checking out a new Tesla that its fully equipped dashboard includes a web browser. Since I had the chance, I couldn't resist the opportunity to load the Workforce Institute site on the car's dash. At the same time, I ask myself if this capability is such a good idea. Now I'm … Continue reading Browsing While Driving?
Over the weekend, my Facebook feed was full of posts and pictures from proud friends and family attending graduations. These events are not only full of pomp and circumstance, but also full of hope and optimism. For the graduates, that great careers lie ahead in their chosen fields. For the parents, that their emotional (and … Continue reading Managing Your Career – 4 Rules for Taking Charge
March Madness? Those of you who follow me know I'm not much of a sports aficionado, so I'm not referring to the college basketball tournament. My madness is due to yesterday being the first day of spring, and I'm still looking at piles still frozen snow outside of my window where temperatures languish at levels … Continue reading Surviving March Madness