Developing Effective Frontline Leaders

Today's post is a podcast with Martin Armstrong, vice president of payroll shared services at Charter Communications, where he is responsible for overseeing payroll strategy and execution for the company's 98,000 employees. Here he discusses the particular skills leaders need on the frontline of work.

Following is our podcast conversation, the latest in the series based on our recent book, Being Present:  A Practical Guide for Transforming the Employee Experience of Your Frontline Workforce.   In his chapter of the book, Martin writes about the importance of investing in the leadership skills of frontline managers. In the era of COVID-19, frontline workers have never had a greater need for managers they can trust and who they will follow.

Please listen in on our conversation below to hear Martin's story and learn from his experiences .

You can follow all of our podcasts at Workforce Institute Radio on iTunes.