The Availability Trap

In the hospitality sector, many of us have fallen into what I think of as “the availability trap”: running our consumer-facing businesses on the whim of a 17-year-old who wants to work, but also attend band practice three afternoons a week.

2019 Workplace Predictions Tweetchat

Today's post is submitted by Joyce Maroney, Executive Director of the Workforce Institute. Yesterday we hosted a fast and furious tweetchat to expand upon the predictions for 2019 workplace trends that we issued earlier in January. We were joined by several of our board members, as well as visitors. We posed the following questions for conversation and debate. Read on following the questions to see a full … Continue reading 2019 Workplace Predictions Tweetchat

Analytics Moves HR Towards Being a Strategic Partner

A recent research report “Beyond HR Metrics: HR Analytics” issued by the organization where I work, International Public Management Association for Human Resources (IPMA-HR), sheds light on why and how public sector HR professionals are implementing HR analytics programs at their organizations.

2019 Predictions from the Workforce Institute

Every year at this time, we ask our board members around the world what they think will be the most important workplace trends in the coming year. Although we usually have tried to limit ourselves to 5 top trends, this year we found 6 recurring themes among the prognostications of this insightful group.

Combating Unplanned Retail Absence

This post is submitted by Joyce Maroney, Executive Director of the Workforce Institute. During the holiday shopping season, retailers are more dependent than ever on their workers as they service harried customers.  If those customers are venturing into stores rather than shopping online, they expect to find staff who are available, willing and able to … Continue reading Combating Unplanned Retail Absence

Watson AI and Kronos for the Frontline Worker

Today's post is from Joyce Maroney, Executive Director of the Workforce Institute. The conjecture continues to grow about artificial intelligence (AI) and how it will affect workers and jobs - or not.   AI will create nirvana for workers.  Or AI will replace human workers with robots.  While neither of these extreme scenarios is likely to … Continue reading Watson AI and Kronos for the Frontline Worker

Developing Generation Z Leaders

Today's post comes to us from Workforce Institute board member and Cal Poly Pomona Chief Employment Officer Dennis Miller.  Generation Z leaders are coming up.  What is your organization doing to develop them? A recent report from Workforce 2020 titled “The Leadership Cliff”, seems especially useful when contemplating how to start the process of leadership development … Continue reading Developing Generation Z Leaders

Will Your Store Be Ready For Black Friday?

Today's post is submitted by Joyce Maroney, Executive Director of the Workforce Institute.  Black Friday is upon us, and retailers everywhere are scrambling to get ready for lots of shoppers and extended hours to staff.  Are you ready? No-shows, call-outs, and last-minute schedule changes aren’t just frustrating—unplanned absence is corrosive to the day-to-day operations at … Continue reading Will Your Store Be Ready For Black Friday?

How Responsive Design Boosts Employee Experience

Today's post is submitted by Joyce Maroney, executive director of the Workforce Institute at Kronos. Often we don't notice how well something is designed until poor design gets in our way.  The beautiful light fixture that requires an MIT degree to change the light bulbs. That hard plastic clamshell packaging that can send you to … Continue reading How Responsive Design Boosts Employee Experience