3 Tips for Effective Global Professional Services

Claire Richardson, director, the Workforce Institute at Kronos & vice president EMEA Professional Services, Kronos knows a lot about how to design and deliver effective global professional services that will exceed the expectations of her clients.

Leading Complex Change Efforts – a Conversation with Lisa Pratt

One of my Kronos colleagues, Lisa Pratt, has recently been recognized for her skills at doing just that. Lisa is the Vice President of Customer Engagement Marketing at Kronos and was recently recognized by the Great Place to Work Institute as one of their Top Ten Innovators of the Year. I sat down with Lisa recently to ask about the strategies she's used to drive complex change efforts at Kronos as we've sought to transform ourselves into a Customer First SaaS organization.

4 Steps Toward Building a Recruiting Process that Creates Employee Trust

The key to hiring and retaining the best talent is trust. If we want people to apply for jobs, they need to trust the company. Candidates will accept the company’s offer, if they trust the recruiter and hiring manager. And ultimately, new employees will stay only as long as they feel they can trust the work environment.

Agile is the ______ Way to Implement Enterprise Software

Software implementations are a lot like Mad Libs. Just as Mad Libs provides the framework of a story that the players need to complete, the software license provides a framework of a solution that the project team needs to complete. The difference is that success with an implementation is measured by the ROI of meeting business requirements, which is considerably less silly (although arguably more rewarding) than the story produced by a Mad Lib.

Results Without the Change Work?

As technology has become more advanced, more engaging, more mission critical, the level of change required has also grown. So, instead of less change management, we really need more. The desired results will not be achieved if the transformation is not handled properly.

Worklife Negotiation

What I have found in my research is that most people do not know what worklife negotiation looks like to them. They haven’t spent the time thinking about their current work and life situation and what an ideal worklife situation would be. Even if you do not have the power to change your work and life demands immediately, understanding where you would like to be provides you with a roadmap to make incremental changes to ultimately get to your ideal worklife situation – whether it’s getting more hours at work to pay off debt or cutting back on email at home so you can put your children to bed.

Online Community – Engagement at Scale

This blog post is submitted by Joyce Maroney, Executive Director of the Workforce Institute at Kronos.   Your employees and customers are talking about you online whether or not you build an online community platform for them.  Many organizations, though, are actively hosting communities that enable communication between their employees, and between their employees and customers or partners.  Doing so requires a level of transparency and authentic communication that may feel … Continue reading Online Community – Engagement at Scale

5 Currencies Essential to Your Company’s Employee Value Proposition

We know that compensation and benefits include salary, benefits, perks, and incentives. What’s important here is that employees are being offered the right salary, benefits, perks, and incentives. Organizations need to offer packages that are externally competitive and internally equitable. Otherwise, employees will be easily swayed by the competition.