Leading Complex Change Efforts – a Conversation with Lisa Pratt

One of my Kronos colleagues, Lisa Pratt, has recently been recognized for her skills at doing just that. Lisa is the Vice President of Customer Engagement Marketing at Kronos and was recently recognized by the Great Place to Work Institute as one of their Top Ten Innovators of the Year. I sat down with Lisa recently to ask about the strategies she's used to drive complex change efforts at Kronos as we've sought to transform ourselves into a Customer First SaaS organization.

What’s Your Manager Effectiveness Index?

Today's post is submitted by Joyce Maroney, Executive Director of the Workforce Institute. Our CEO, Aron Ain, always says that every employee deserves a great manager.  Today’s discussion is about how Kronos has made measurable progress on that promise. Lots of organizations invest lots of money in management training. According to the 2018 Training Industry … Continue reading What’s Your Manager Effectiveness Index?

Online Community – Engagement at Scale

This blog post is submitted by Joyce Maroney, Executive Director of the Workforce Institute at Kronos.   Your employees and customers are talking about you online whether or not you build an online community platform for them.  Many organizations, though, are actively hosting communities that enable communication between their employees, and between their employees and customers or partners.  Doing so requires a level of transparency and authentic communication that may feel … Continue reading Online Community – Engagement at Scale

Watson AI and Kronos for the Frontline Worker

Today's post is from Joyce Maroney, Executive Director of the Workforce Institute. The conjecture continues to grow about artificial intelligence (AI) and how it will affect workers and jobs - or not.   AI will create nirvana for workers.  Or AI will replace human workers with robots.  While neither of these extreme scenarios is likely to … Continue reading Watson AI and Kronos for the Frontline Worker

Gender and Pay Equity in Today’s Workplace: A Conversation with Natalie Bickford

The following post is submitted by Joyce Maroney, Executive Director of the Workforce Institute at Kronos. I recently discussed the thorny issues of workplace gender equity with my colleague and Workforce Institute board member Natalie Bickford. Natalie is the Group Human Resources Director at Merlin Entertainments PLC and she has more than 20 years of HR … Continue reading Gender and Pay Equity in Today’s Workplace: A Conversation with Natalie Bickford

Corrosive Effects of Unplanned Absenteeism on Retailers

Today's post is submitted by Joyce Maroney, executive director of the Workforce Institute at Kronos. According to a recent survey of 800 retail managers across multiple countries we conducted with our research partner Coleman Parkes,  for every 10 hours of in-store labor budgeted, more than one hour is wasted due to staffing misalignment caused by … Continue reading Corrosive Effects of Unplanned Absenteeism on Retailers