Engage with Empathy: 3 Ways Managers Can Connect with Gen Z – From a Gen Zer

Today’s post is from Amy Lupica, an intern at Kronos. In this post, Amy reflects on our recent Gen Z research and discusses why managers need to engage with empathy to help young employees thrive at work. Each day, workers experience complex and often frustrating challenges that simply cannot be avoided. No one is spared: … Continue reading Engage with Empathy: 3 Ways Managers Can Connect with Gen Z – From a Gen Zer

Don’t Ask Your Manager!

Organizations that push accountability to the front line know that employees will step up and grab it. Little things like being allowed to make decisions about replacing a dropped ice cream for a crying child, refunding an elderly gentleman who has purchased the wrong charging cable, pulling a disabled guest to the front of a queue – all make employees feel valued and responsible for business outcomes.

Sustainable Change Management: a Key Success Factor to Better Productivity

Transparency and making employees part of the change, instead of forcing the change upon them, are key success factors for change management. When employees are part of the journey from the very beginning they will be more likely to also play a proactive and positive role in the adoption.

Why Corporate Wellness Programs Fall Short

Despite the cultural and emotional focus on wellness at work, today’s emphasis on a healthy workplace remains disconnected from management-led solutions and management-focused solutions, and shifts the onus to the employee. The message seems to be: We will help you with your problems, because we are enlightened employers; here are some things you can do. This approach doesn’t acknowledge the more complex possibility that the employer may be a large part of the problem. Further, companies are not measuring whether the programs offered actually make a difference.

Why Don’t Soft Skills Get More Respect?

It's surprising that soft skills get so little respect in today's workplace. Look at any job description posted for just about any job. What you'll find is a long list of very specific technical skills that are required, as well as specific job experience the hiring manager wants. Rarely, if ever, will you find anything directly addressing any soft skills that the job candidate needs to possess.

How to Create a Trusting Company Culture

Trust is important. Customers want to trust the businesses from whom they purchase products and services. Employees want to trust the companies where they work. Trust is the top driver of employee engagement. And companies with employee engagement strategies outperform those without by 3 times, according to O.C.Tanner.

Leading Complex Change Efforts – a Conversation with Lisa Pratt

One of my Kronos colleagues, Lisa Pratt, has recently been recognized for her skills at doing just that. Lisa is the Vice President of Customer Engagement Marketing at Kronos and was recently recognized by the Great Place to Work Institute as one of their Top Ten Innovators of the Year. I sat down with Lisa recently to ask about the strategies she's used to drive complex change efforts at Kronos as we've sought to transform ourselves into a Customer First SaaS organization.

4 Steps Toward Building a Recruiting Process that Creates Employee Trust

The key to hiring and retaining the best talent is trust. If we want people to apply for jobs, they need to trust the company. Candidates will accept the company’s offer, if they trust the recruiter and hiring manager. And ultimately, new employees will stay only as long as they feel they can trust the work environment.