The following guest post is courtesy of our board member, David Creelman. Ray Kroc, who built McDonald’s into a global chain, is famous for saying “If you’ve time to lean, you’ve time to clean.” A better slogan for today’s front-line workers might be “If you’ve time to lean, you’ve time to learn.” Training front-line workers … Continue reading Time to Lean? Time to Learn.
Today’s post comes to us from board member Dan Schawbel, Research Director at Future Workplace and the New York Times bestselling author of Promote Yourself. Halloween is over, Thanksgiving is a few weeks away, and the stores are already stocked with Holiday items ready for the buying. This means one thing: it’s time for year-end predictions – if … Continue reading 5 Workplace Trends You’ll See In 2018
The following post comes to us courtesy of board member Neil Reichenberg. Neil is the Executive Director of the International Public Management Association for Human Resources (IPMA-HR) , a nonprofit membership organization representing public sector human resource managers and professionals. Reflecting an increasingly tight labor market in the United States, recruitment and retention of qualified … Continue reading Recruiting and Retention Tops the List of Public Sector Workforce Challenges
The following post comes to us courtesy of board member Veronica Baz, founder of profesionistas.org.mx, one of the most visited Spanish language sites focused on job search, career path, and work skills. As my fellow board member, David Creelman has written about here, the rise of the gig economy, driven by innovation and technological change, is transforming … Continue reading Planning for – and Embracing – the Gig Economy
As technology advances allow us to analyze every aspect of business operations, many companies are inundated with data. Although we celebrate the advances in technology, this “data revolution” has also blurred the line between valuable insight and mundane non-value added information. As a result, many companies are now buried in indecipherable numbers. To successfully pierce through the mountains of useless data and focus on the strategic insights, it is critical businesses have the tools to translate heaps of distracting data into useful information.
I recently had the opportunity to moderate a panel discussion at the SHINE Senior Care HR Executive Summit. The panel was entitled "The Trifecta Tsunami - Minimum Wage, Overtime, Living Wage, and Paid Leave. Senior Care and the New Normal". Yes, the title is a mouthful. And it's an important topic for any labor dependent … Continue reading Podcast: Wage Strategies in Senior Living
Before we all get back to reality and the slow pace of the holiday season is nothing but a memory, let's take some time to reflect on this past year and the topics you found most interesting on this blog. Millennials, boomerang employees, and building transparency in the workplace were among the most popular posts … Continue reading The Top 10 Most Popular Posts of 2015
Today's guest post is from our board member, Mark Wales. Mark has over 30 years of retail experience both in the US, Europe and Asia with leading retailers such as Ralph Lauren, Williams-Sonoma, Selfridges, and Tesco. A couple of years back I took my American wife back to England (my home country) to spend time … Continue reading Harvesting Your Workforce Benefits – Learning from the Past
One of the most important issues we help our clients address is the need to match their workforce to a changing workload. One way to do this is to use workforce analytics and scheduling technology to make data driven decisions about how to deploy talent. That talent often consists of a mix of full time, … Continue reading Has the Freelance Revolution Arrived in Your Workplace?
In a recent New York Times Magazine article entitled Thinking Outside the (Big) Box, Adam Davidson (of NPR’s “Planet Money) talks about a great customer service experience he had at Ikea recently when he went shopping for a closet system. He found the staff to be both available and helpful. He was surprised given that he'd … Continue reading Good Jobs Strategy = Happier Employees = Better Customer Service
If you participate in facebook and/or other social media channels, you've probably seen this Time article that's making the rounds. Entitled "America’s Mood Map: An Interactive Guide to the United States of Attitude" it profiles each of the 48 contiguous United States according to the OCEAN personality test. The profiles are based on a 13- … Continue reading How Close is Your Work Culture to Your Life Culture?
This week ends our annual summer intern program. We've been fortunate to have the fabulous Julia in our group this summer. She's helped us with a variety of our survey programs and pitched in to call 200+ customers to get more insight from them. Julia learned that she likes customer contact - an affinity that … Continue reading Are Your Interns Feeling the Love?