This blog post is submitted by Joyce Maroney, Executive Director of the Workforce Institute at Kronos. Your employees and customers are talking about you online whether or not you build an online community platform for them. Many organizations, though, are actively hosting communities that enable communication between their employees, and between their employees and customers or partners. Doing so requires a level of transparency and authentic communication that may feel … Continue reading Online Community – Engagement at Scale
In the hospitality sector, many of us have fallen into what I think of as “the availability trap”: running our consumer-facing businesses on the whim of a 17-year-old who wants to work, but also attend band practice three afternoons a week.
Today's post is submitted by Joyce Maroney, executive director of the Workforce Institute at Kronos. According to a recent survey of 800 retail managers across multiple countries we conducted with our research partner Coleman Parkes, for every 10 hours of in-store labor budgeted, more than one hour is wasted due to staffing misalignment caused by … Continue reading Corrosive Effects of Unplanned Absenteeism on Retailers
Healthcare providers need the help that information technology can provide when it comes to improving both employee and patient experience.
Kronos has created a great experience for customer while building a great company culture. Find out how on this podcast.
Today’s post is courtesy of our board member Bob Clements. Bob is President at Axsium Group, a leading workforce management consulting firm. Workforce Management (WFM) implementations are hard. If fact, WFM is harder than almost any other system to successfully implement for two primary reasons. First, rules that govern WFM are surprisingly soft. What makes a … Continue reading The Secret to Easy Workforce Management Implementations
Today’s post about blockchain technology use cases is courtesy of our board member, Mark Wales. Blockchain technology use cases - is Workforce Management one? I recently attended a monthly industry group meeting with representatives from a variety of companies with a presence in the Pacific Northwest, where I live. These monthly gatherings, attended by folks from … Continue reading Blockchain technology use cases – is Workforce Management one?
Today's post comes to us courtesy of board member John Frehse, senior managing director at Ankura Consulting Group. Does your company provide employees with access to information in a useful format? You may think the answer to this question is “yes”, but, at the risk of sounding harsh, I’m guessing it’s actually “no”. Here’s why: … Continue reading Game, Set, Match: Google
Today's post is courtesy of our board member, Mark Wales. Recently, we’ve seen increasing pressure on retail profitability. Declining traffic and retention, combined with increasing labor costs, higher customer expectations, and the need for more frequent investments in technology and store renovations, are all making survival in the retail jungle a real challenge. The result is that more … Continue reading A Lifeline for Retailers in a Challenging Climate
Kettle Cuisine was founded in the Boston area in 1986 and have their headquarters in Lynn, Massachusetts. They make small batch, all natural soups from scratch for restaurants, food service operations and grocery retailers nationwide. They employ about 275 employees, many of whom are immigrants to the United States. I was introduced to their Sr. … Continue reading Podcast: Kettle Cuisine & the Recipe for Employee Engagement
The relationship between employee engagement and customer service is a topic we cover a lot at the Workforce Institute, including in our new book It's All About Bob/bie - Strategies for Winning With Your Employees. Here at Kronos we believe that happy employees make happy customers. Think about it: a happy, engaged employee - who believes in the company … Continue reading Kronos Culture of Inspiration & Caring for Our Customers
I experienced the worst and best customer service experiences of my life from competing companies on the same day a few years ago. My widowed father's Alzheimer's disease had progressed to the point where he could no longer remain in an independent living apartment in his over-60 community. We made the decision to move him … Continue reading Winning with Your Employees – It's All About Bob(bie)