Today's post is courtesy of Joyce Maroney, Executive Director of the Workforce Institute.
We've published a number of articles this year focusing on the promise - and some of the potential pitfalls - of implementing artificial intelligence solutions in the workplace. At the bottom of this post, you can download an infographic that summarizes some of the research on this topic we've released this year. Sooner or later, you're going to encounter AI in your workplace. How do you prepare for that?
I've spent a lot of time on both sides of the new technology issue - as a provider deploying software for customers and as the customer trying to make a vendor's technology work in my environment. Success with these projects can be summarized in the old expression "This would all be so easy if it weren't for the people". I don't know where this expression originated, but I've heard it many times, especially when I was knee deep in a complex change management situation. It's funny, in a dark humor kind of way. Because of course there is no successful end game unless you can satisfy all the people who'll be affected by the new technology.
Artificial intelligence solutions can generate real fear among employees who may worry that it will eliminate jobs or be particularly hard to use. So what's the magic formula to implement the right AI solutions in your business without alienating your employees?
What has been your experience with AI to date? What would you add to the list of tips above?
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