I get lots of surveys drop into my in-box, and a great many of them aren't terribly insightful. However, this recent one from The Conference Board made me think that hope is what really drives employee satisfaction.
Lower Manhattan was plunged into darkness at about 9:00 PM on October 29, 2012. Hurricane Sandy was at its peak, and the superstorm was hammering New York City and the northeastern seaboard with torrential winds and driving rains. One of my clients at the time was a not-for-profit, home-healthcare provider based in New York City. My client knew that, in order for its employees to be ready to git the ground running, payroll had to be run on-time despite the superstorm.
The Center for State and Local Government Excellence recently released their 2019 Workforce Trends survey which found that the top workforce challenges facing U.S. state and local governments are (1) recruitment and retention of qualified personnel with the needed skills for public service and (2) providing competitive compensation. The survey results emphasize the importance of state and local governments adopting innovative practices in order to attract and retain needed staff. Other workforce issues important to state and local governments include employee morale, employee engagement, retaining staff needed for core services, and leadership development.
We all have beliefs about why employees leave, and some of them might even be true. But unless you are systematically tracking why your employees are leaving, the real reasons might surprise you.
Organizations that push accountability to the front line know that employees will step up and grab it. Little things like being allowed to make decisions about replacing a dropped ice cream for a crying child, refunding an elderly gentleman who has purchased the wrong charging cable, pulling a disabled guest to the front of a queue – all make employees feel valued and responsible for business outcomes.
My company, Future Workplace, recently worked with The Workforce Institute on a global study of over 3,000 Gen Z’s and discovered new details about how they view themselves and the type of work culture they are interested in.
The needs for today’s workforce have changed and as such, employers should position themselves to attract top talent to include the gig economy worker and the W-2 employee. The time for On Demand Pay adoption is now, as the workforce will not wait for those employers who can’t meet their needs.
Organizations tend to think about and plan for potential scarcities. However, many large companies fail to understand how to sustain their workforces.
Despite the cultural and emotional focus on wellness at work, today’s emphasis on a healthy workplace remains disconnected from management-led solutions and management-focused solutions, and shifts the onus to the employee. The message seems to be: We will help you with your problems, because we are enlightened employers; here are some things you can do. This approach doesn’t acknowledge the more complex possibility that the employer may be a large part of the problem. Further, companies are not measuring whether the programs offered actually make a difference.
It's surprising that soft skills get so little respect in today's workplace. Look at any job description posted for just about any job. What you'll find is a long list of very specific technical skills that are required, as well as specific job experience the hiring manager wants. Rarely, if ever, will you find anything directly addressing any soft skills that the job candidate needs to possess.
We’ve all heard the expression “Work smarter, not harder” over the years. And while no one can disagree with the concept, the “how to” part can be a bit trickier. So how, exactly, does one go about working smarter?
Trust is important. Customers want to trust the businesses from whom they purchase products and services. Employees want to trust the companies where they work. Trust is the top driver of employee engagement. And companies with employee engagement strategies outperform those without by 3 times, according to O.C.Tanner.