Podcast: Kettle Cuisine & the Recipe for Employee Engagement

Kettle Cuisine was founded in the Boston area in 1986 and have their headquarters in Lynn, Massachusetts.  They make small batch, all natural soups from scratch for restaurants, food service operations and grocery retailers nationwide.  They employ about 275 employees, many of whom are immigrants to the United States.  I was introduced to their Sr. … Continue reading Podcast: Kettle Cuisine & the Recipe for Employee Engagement

Grading Students on Job Readiness

I was chatting with our board member Mark Milliron yesterday, and he mentioned this  2-year tech college in Missouri that is grading classroom students not only on course content, but also on job readiness.  Mark was saying that potential employers are (not surprisingly) very interested in the job readiness score. The college is Linn State … Continue reading Grading Students on Job Readiness

I'll take some flies with that…

I recently attended the Net Promoter Conference in New York City and had the pleasure of hearing Director of Customer Service Tom Graves and CEO Jim Parrish of Carolina Biological Supply talk about how they've grown their business by investing in the skills of their frontline workers.  Carolina supplies college and high school science departments … Continue reading I'll take some flies with that…