Workforce Institute executive director Chris Mullen talks with board member Mark Wales about his chapter in The Institute's most recently published book.
Frontline workers make up most of the workforce around the globe, yet their jobs are often not considered in discussions about work/life balance, career growth, employee experience, creative benefits, etc. Nurses, firefighters, truck drivers and mechanics are just a few examples of workers who must be present in a specific place and at a specific time to perform their jobs. However, much of the common wisdom intended to boost employee experience at work assumes jobs that can be done remotely via a laptop. In this book, we’ll share insights that can work for those whose jobs require being present as well as those with “laptop” jobs that can be done virtually anywhere.