A Lifeline for Retailers in a Challenging Climate

Today's post is courtesy of our board member, Mark Wales. Recently, we’ve seen increasing pressure on retail profitability. Declining traffic and retention, combined with increasing labor costs, higher customer expectations, and the need for more frequent investments in technology and store renovations, are all making survival in the retail jungle a real challenge. The result is that more … Continue reading A Lifeline for Retailers in a Challenging Climate

Seismic Shift – Waking Up to the Strategic Value of Workforce Management

Today's guest post is by our board member,  Mark Wales.  Mark is an expert in workforce management for the retail industry.  Here he shares his perspective on how retailers and services providers are looking to their workforce as a strategic asset and not just an expense to be minimized. Recently at an International Workforce Management … Continue reading Seismic Shift – Waking Up to the Strategic Value of Workforce Management