This week in New York City, the National Retail Federation held their annual conference, the retail industries' "Big Show".Â Â Kronos always has a large presence at the conference because we have such a significant share of the world's retailers as customers. Â As I wrote in Good Jobs Strategy=Happier Employees=Better Customer Service,Â many successful retailers are not only managing their employee costs carefully, but also investing in those employees to deliver a better customer experience. Â Customer experience was a big theme at NRF this year. Â If you were at NRF this week, we'd love to hear your impressions about what's new on the retail horizon.
You can read on below for show coverage from some of those who were there:
Check out pictures from #NRF14! http://ow.ly/sy2yt
#NRF14: Retail Industry Rising! http://ow.ly/sGqCb via @andrewbusby
#NRF14: Two new friends http://ow.ly/sE1tB via @andrewbusby
Day 3 from #NRF14: The 900 pound gorilla http://ow.ly/sGpw1 via @andrewbusby
#NRF14: Elevated Perspective http://ow.ly/sGqGb via @andrewbusby
Other Items of Interest This Week:
@mollielombardi - We admire your strength and vulnerability. Sending lots of support your way!Â http://ow.ly/sE4AiÂ #cureparkinsons
RT @sreeseRNMBA: Research: Using a Smartphone After 9 pm Leaves Workers DisengagedÂ http://ow.ly/2CYE9e
RT @sreeseRNMBA: Healthcare staffing issue higher mortality for weekend admissionsÂ http://ow.ly/sE3f8Â #Kronos4HC Why staff different?
RT @jcmeister: Mining the technological genius of the crowdÂ http://fw.to/s0tPf4BÂ @facebook #SHRM
Recruiting Trends: Social Graph & Mobile Will Be Big in 2014 #recruittrendsÂ http://ow.ly/sGpfeÂ via @Blogging4Jobs
Kronites are also writing about this week:
New Time Well Spent #Cartoon: http://ow.ly/sE1Cp #resolutions, #bigdata #analytics #NRF14
Are You Feeling SAD? â€“ Nearly 10 Million Work Days Lost Due To â€˜Winter Bluesâ€™ http://ow.ly/sGr5c via @simonmacpherson @KronosUK
Three Workforce Management Approaches to Improve Employee Engagement http://ow.ly/sE1jj via @fmoreno44
2014: The Year #Social #HR Matters http://ow.ly/sE1Kl via @WF_Institute @jcmeister
#Analytics and the Workforce Nest http://ow.ly/sGqWl via @SmarterCafe
Ready for Patch Tuesday? http://ow.ly/sGr1s via @SmarterCafe
Cementing Your Kronos Support http://ow.ly/sE25g via @SmarterCafe
BuzzFeed for #cloud http://ow.ly/sGp62 via @SmarterCafe
Suite Talk: Workforce System Makes @mitsucars Nimble http://ow.ly/sE65E via @IndustryWeek
Dr. Robert Yerex, Chief Economist at Kronos, was recently recognized by the National Association for Business Economics for his paper â€œConsumer Driven Economy at a Cross Roadsâ€.Â Robert's research leverages the Kronos Retail Labor Index, a family of metrics and indices that analyze the relationship between the demand and supply sides of the labor market within the US retail sector, and provides a distinct and early indicator of the overall state of the economy.
Robert and I spoke in December about the key findings in his paper and what they portend for the recovery of the global economy.Â At its peak in the 2007/2008 time frame, consumer spending made up 70% of the US GDP.Â This spending, driven in large measure by high consumer debt that was often built on home equity, has retracted significantly during the recession.
In this podcast, Robert discusses what his research reveals about the "new normal" with respect to economic growth in the US and what must be done to achieve the right balance between encouraging consumer spending without re-creating the adverse economic situation we've experienced in the recent recession.
Visit the Kronos booth (2319) at the NRF 2011 Show in New York City next week to hear how organizations like Jamba Juice and Bob's Stores are working with Kronos to effectively manage retail workforce productivity and quality.
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