NRF Loves Customer Experience

This week in New York City, the National Retail Federation held their annual conference, the retail industries' "Big Show".   Kronos always has a large presence at the conference because we have such a significant share of the world's retailers as customers.  As I wrote in Good Jobs Strategy=Happier Employees=Better Customer Service, many successful retailers are not … Continue reading NRF Loves Customer Experience

Consumer Driven Economy at a Cross Roads

Dr. Robert Yerex, Chief Economist at Kronos, was recently recognized by the National Association for Business Economics for his paper “Consumer Driven Economy at a Cross Roads”.  Robert's research leverages the Kronos Retail Labor Index, a family of metrics and indices that analyze the relationship between the demand and supply sides of the labor market … Continue reading Consumer Driven Economy at a Cross Roads