Today's post is written by Kronos Summer Intern, Megan Grenier. Megan is an intern on our mid-market marketing team. She'll be returning to Saint Anselm College this fall where she's studying communications.

My experience as an intern at Kronos this summer has been incredible. I have had the opportunity to learn and do so many new things. One of the most interesting aspects of my work experience - and sometimes one of the most challenging - has been learning to communicate appropriately with colleagues who span many generations.

When I first started, I had to learn many new technologies that I was not accustomed to. Next, I had to learn how each person I work with communicates. I work with fellow Kronites who span Generation Z, Millennials, Generation X, and Baby Boomers. It can get a little tricky trying to balance all of the communication styles!

I have had to ask a lot of questions: when should I send an email versus an IM? When is an in-person conversation the best option? Is it okay if I stop by my boss's office unannounced?

With so many questions, I have made a few mistakes: like not hitting “reply all” on an email or starting to work on a task my manager just emailed me about without first telling him that I was available to do so. While I have made my fair share of mistakes, I have learned a lot because of them. Perhaps the biggest two things I have learned is that it is okay to ask questions, and it is better to overcommunicate than to under-communicate.

And so, based on my experience, my two pieces of advice to future interns would be:

  1. Ask as many questions as you need to: It is better to get clarification early on, so you can be led in the right direction, rather than making errors along the way. I have noticed that my managers and coworkers appreciate my consideration, and it makes my life a whole lot easier.
  2. Overcommunicate. My managers always prefer when I give them more information than less. They want to be kept in the loop. So, it is okay if you send them that extra email, they will appreciate it.

Communicating with people in general can be a challenge, but multigenerational communication is a whole new ball game. To learn more about the topic, check out my series The ABC's of XYZ on Kronos's What Works blog, where I dive deeper into these questions, to help bridge the communication divide in a multigenerational workforce.

Millennials2016 (2)The following guest post was written by Peter Harte, managing director of Kronos Australia, New Zealand, and South East Asia. Thanks, Peter! 

Self-centered, lazy, and _too big for their boots' are words commonly used about Millennials. On the other hand, so are socially conscious and collaborative. The traits of Millennials have been written about ad nauseam. By all accounts, Millennials are a worldwide workplace epidemic - but should tactics to manage this generation differ by country?

To find out, we undertook a study in Australia to understand how managers can harness positive Millennial traits and navigate perceived downfalls. We surveyed 600 Australian employees with 50% of the sample being made up of Millennials and 25% made up of Generation X and Baby Boomers, respectively, to find out what motivates them.

While known for job hopping, we found that Millennials are more open to managerial discussion when we dug deeper. Only 19% said there was nothing an employer could have done to prevent their departure.

And what could be done? Flexible benefits, an increase in pay, or a promotion were all cited as effective levers by Millennials. Interestingly though, an open conversation about potential could deliver the same impact!

But what if you find out the employee's goals are not aligned with the company's, or worse, they are using this opportunity as a stepping stone to what they see as greener pastures?

I've outlined three possible conversations you could have with your Millennial employees to demonstrate you don't just care about them as an employee, but also as a person. Being open to their growth ideas could increase innovation through engagement.

1.) Be open to discussing their goals both inside and outside of the organization

Energy and productivity trump longevity when it comes to tenure, and 60% of Millennials had left an organization within a year of feeling they were no longer giving their best. Keeping them motivated and engaged while in your employment is critical, so find out what inspires them and how you can help.

Departing Millennials who leave on good terms will provide you with positive word of mouth. This may result in recommending possible candidates, or even becoming “boomerang” employees, returning to your organization themselves (which The Workforce Institute found that boomeranging is an increasing trend).

2.) Explore opportunities within the company

Two-thirds of Millennials say they'll stay at an employer as long as they are acquiring the skills and training they think will benefit their career, compared to a third of Generation X and 27% of Baby Boomers. Explore other opportunities within the company if it's time for them to move.

3.) Work together to uncover a solution or action plan that works for both parties

Millennials respond positively to personalized plans. Two-thirds (65%) say they'd have stayed longer if management had shown interest in them as an individual. Implementing a plan that shows clear progression and regular review points will satisfy their thirst for feedback and reward.

What do you think? Weigh-in by posting a comment below.

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