If they don't know better, you may need to teach them

The following guest post is from our board member, David Creelman.  We've written about the challenges of hiring and training frontline workers here before.  Realistic job previews and evidence-based pre-employment assessment are a couple of strategies for ensuring you make the right hires.  Articulating required soft skill competencies and training for them has been a … Continue reading If they don't know better, you may need to teach them