Market Basket Saga – New Beginning

An agreement was reached last night for Arthur T. Demoulas (ArtieT) to buy Market Basket from his cousin's family and take control of the company again as CEO.  Those of you following this story know that this has been a twenty year battle that in recent weeks has taken this company to its knees.  This … Continue reading Market Basket Saga – New Beginning

Right Person, Right Place, Right Time

I've had several outstanding customer experiences in the last two weeks that point to the importance of empowered and engaged employees on the front lines of an organization.   I don't know how these organizations hire or train their people, but I know that the results are working (at least for me).  Following is the story … Continue reading Right Person, Right Place, Right Time