Organizations that push accountability to the front line know that employees will step up and grab it. Little things like being allowed to make decisions about replacing a dropped ice cream for a crying child, refunding an elderly gentleman who has purchased the wrong charging cable, pulling a disabled guest to the front of a queue – all make employees feel valued and responsible for business outcomes.
This blog post is submitted by Joyce Maroney, Executive Director of the Workforce Institute at Kronos. Your employees and customers are talking about you online whether or not you build an online community platform for them. Many organizations, though, are actively hosting communities that enable communication between their employees, and between their employees and customers or partners. Doing so requires a level of transparency and authentic communication that may feel … Continue reading Online Community – Engagement at Scale
Kronos has created a great experience for customer while building a great company culture. Find out how on this podcast.
Our Holiday 2013: Top Trends to Watch survey findings add to the growing industry evidence that shoppers will make purchasing decisions leveraging multiple channels this season. In fact, 66 percent of Americans said that they will order online and ship to home or offices – and 25 percent noted that they will order online and … Continue reading How do retailers make you stop shopping?
I've had the pleasure of meeting with a few hundred Kronos customers over the past week in New York City, Milwaukee, and Columbus (Ohio). Annually, we host about 25 free one-day conferences around the US to provide our customers with an opportunity to learn, network, and give us their feedback. This is in addition to … Continue reading Getting to Know You – Kronos Customer Experience 2012