Top Ten Rules for Keeping Customers Happy in the Cloud

In addition to my Workforce Institute responsibilities, I also manage the voice of the customer program at Kronos.  The image to the right expresses our core service message.   We do a great job with customer service at Kronos, and have the awards to prove it.  We keep it that way by by actively and … Continue reading Top Ten Rules for Keeping Customers Happy in the Cloud

The Forecast is Cloudy per Sue Meisinger and Bob Clements

If you follow this blog, you know we're investing heavily in moving our customers to the Cloud at Kronos.  And not just Cloud, but smartphones, tablets and snazzy time clocks that take advantage of the growing consumer preference for always on information technology and connectedness. That transformation from product provider to service provider is huge … Continue reading The Forecast is Cloudy per Sue Meisinger and Bob Clements

Talking Cloud and Marissa Mayer on DriveThru HR

I was pleased to join Bryan Wempen and William Tincup again Friday on DriveThru HR.  It's always fun to shoot the breeze with them, and hopefully their followers enjoyed our chat. You can listen to the broadcast here. We were talking about the politics, moving to the cloud and the fallout over Marissa Mayer's decision … Continue reading Talking Cloud and Marissa Mayer on DriveThru HR

The Forecast is Cloudy – and That's Good

Kronos customers like Coca-Cola bottling company are putting their trust in us to manage their Kronos environment for them in the cloud.  As has always been the case with technology solutions, organizations need to be clear on their own objectives and priorities before moving to cloud solutions, but increasingly that's what they're deciding to do.  … Continue reading The Forecast is Cloudy – and That's Good

What does that Cloud look like to you?

Our board member, William Tincup, frequently has a provocative point of view about the human resource issues of the day.  Here he takes on "the Cloud" and specifically, how potential buyers of technology need to evaluate whether cloud solutions are right for them. When my smart phone doesn't work I'm sure the random Verizon mall … Continue reading What does that Cloud look like to you?