Going Global? Get a Translator

Today's guest post is from our board member, Bob Clements and addresses the wisdom of engaging local expertise in the design and implementation of global workforce management systems. In 1981, President Carter toured Japan and China shortly after leaving the White House.  During this tour, he was asked to speak at a small college in … Continue reading Going Global? Get a Translator

Retail Customer Service Still Counts

According to this recent study from the Axsium Group and Empathica, over 50% of North American retail shoppers do not feel that employees appear to be genuinely interested in serving them.  Eighty percent of respondents indicated a positive impact on their shopping experience when staff appear motivated and eager to serve them.  According to the … Continue reading Retail Customer Service Still Counts

Put Down the Technology and Step Away from the Keyboard

Our latest whitepaper, Empowering the Hourly Workforce Through Enterprise Workforce Management, comes to us courtesy of our board member Tim Lett of the Axsium Group.   Tim addresses the importance of engaging employees as part of the implementation and ongoing use of workforce management technology. Tim's company helps organizations deploy a wide range of workforce management … Continue reading Put Down the Technology and Step Away from the Keyboard