Today’s post comes to us from Workforce Institute executive director Chris Mullen.
I'm excited to announce the release of our latest research report today, “The Heard and the Heard-Nots". This report looks at how, with organizations increasingly struggling to retain their current workforce and hire fast enough to keep up with consumer demand, there is a troublesome gap between employee voice and employer action that — if left unresolved — can disengage workers, fuel turnover, and hinder business performance.
We've partnered with our friend and board member Dan Schawbel's firm, Workplace Intelligence, to survey full-time and part-time employees across 11 countries to get a truly global picture of this issue.
Some key findings:
Through this research, we have discovered three core truths about the voice of the employee:
We hope these findings provide an opportunity for organizations to have some difficult but necessary conversations about the importance of listening to employees across the board and, as importantly, understanding if employees feel listened to.
I believe that the leaders who succeed at listening to their employees are the ones who recognize that their employees are the differentiator needed to reach their goals. Instead of focusing squarely on the bottom line, they recognize that employees who are given a voice are more highly engaged and have a higher sense of belonging. By harnessing this energy, leaders can ensure their entire workforce is working in harmony to energize their company culture, serve their customers, and, ultimately, protect and grow the bottom line.
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