The relationship between employee engagement and customer service is a topic we cover a lot at the Workforce Institute, including in our new book It’s All About Bob/bie – Strategies for Winning With Your Employees. Here at Kronos we believe that happy employees make happy customers.
Think about it: a happy, engaged employee – who believes in the company and its products – will be much more willing to deliver superior products and a superior experience to clients. Our CEO Aron Ain certainly believes that, saying, “If we can recruit great people and we can retain great people, we’re going to produce better products and deliver better services – which is going to have a direct impact on our customers.”
If you’d like to get a behind-the-scenes look into what makes the Kronos experience, and its culture, unique, check out the video below. We put the spotlight on our worldwide employees, and we let them explain why a positive, inspiring, engaging workplace yields a better product and better services – and, as a result, more satisfied customers. And take our poll at the bottom of this post and let us know how your culture is impacting your workplace.