Workforce Management Solutions Explorer, Inter IKEA

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Roland’s involvement with workforce management started over a decade ago: The HR team asked for some sales data – something to do with staff scheduling.  It turned out they needed more than just data but assistance in analyzing forecast methods.  This soon became a full-time project which was looking to transform how IKEA stores were staffed in the UK.

Within a couple of months Roland was hooked.  To staff a complex retail operation requires learning about the entire process, it’s a fantastic way to learn a business, how employees create value from concept to customer.  Following a successful roll-out Roland was given an opportunity to build on his experience.  “I started working in a global role for IKEA, guiding the country retail operations in workforce management around the world.   It was a great time – the unique challenges in each country really expanded my appreciation for the topic, especially how varied the local rules on scheduling could be.  And even though this can be tiring, it was such fun working with teams around the world.”

Currently there are a number of projects Roland is involved in – some in human capital management, some in data privacy and information management but the ultimate goal of all of them is to raise the quality of the employee experience.

Dr. Steffi Burkhart


Speaker, Author, Lecturer

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Dr. Steffi Burkhart is a German millennial speaker, Human Capital Evangelist, author and visiting lecturer at two German universities. Her areas of expertise are economic psychology, talent management, human resources management and change management. Dr. Burkhart aims to shape the world of work with a “millennial’s mindset”, and is a frequent speaker at conferences and events promoting this topic.

In 2016, Dr. Burkhart published her first book They are Crazy, These Youngsters! An Instruction Manual for Generation Y (available in German-only for now) which gives HR departments and managers guidance on how to develop new strategies for better engaging and managing the younger generations.

Prior to her career as an author and speaker, Dr. Burkhart worked in both large, corporate environments as well as at a start-up company, where she experienced the generational differences in the world of work. She is frequently interviewed on television and radio on the topic of generational differences in the workplace.


Entrepreneur and futurist speaker

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Christian founded his agency “Artificial Industry” in 2002, facilitating disruptive ideas and incubator solutions for big brands such as Randstad,  Oracle, Philips, Toyota, Auping, and Adidas, Bjorn Borg, Endemol, Rabobank, Corio, EyeWorks, ABP. As an executive advisor Christian stood at the cradle of several successful disruptive initiatives, often spin-outs in completely different industries but always focused on the interface between humans and technology.

Christian and his agency have received several nominations and awards for its innovative vision and people-oriented approach, including Shell LiveWIRE Young Business Award SAN Award, Gold Award hooking, Red Herring Top100, Broos van Erp Prize, and many others.

In 2014, Christian sold his agency to a multinational company, and is now giving presentations and workshops about disruptive innovation and exponential technologies. He is also the author of the Amazon best-selling book “Humanification – Go Digital, Stay Human ‘ which focuses on the fascinating parallels between biology and technology and also acts as an executive advisor and is involved in several serious disruptive startups.


Honorary Professor, Author, Writer

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Julia Hobsbawm OBE is an entrepreneur, author, media commentator, international speaker, and Honorary Visiting Professor of Workplace Social Health at Cass Business School, City, University of London.

She is an expert in modern connectedness and a leading voice on behavioral networks, the future of the workplace, and Social Health, an idea pioneered in her recent book Fully Connected (April 2017), which offers a new framework to understand and manage the challenges and opportunities presented by today’s technolo­gy-driven Age of Overload.

She is also the founder of ideas conference “Names not Numbers”, knowledge network­ing business “Editorial Intelligence”, and the “UK Comment Awards”. In 2016, she launched as a response to Brexit.

In addition to her writing, teaching, speaking and consultancy work, Julia is a broadcaster, having written and presented two series for BBC Radio 4. She regularly appears on television, radio networks and podcasts and was awarded an OBE for Services to Business in the Queen’s Birthday Honours list in June 2015.


Digital HR Services at NGA Human Resources

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Simon is Vice President, Digital HR Services at NGA Human Resources.  He leads a global team responsible for consulting and implementing HR Technology for large global clients covering Core HR, workforce management and payroll. He is passionate about making HR work better, through improved employee engagement and enabling clients to make faster, more informed accurate business decisions on all aspects of resourcing, talent and employee performance.

Simon joined NGA HR in November 2016. NGA Human Resources is a global company operating in 35 countries headquartered in the UK.  NGA helps organizations worldwide pioneer digital HR, master payroll, ensure compliance, unlock workforce data, and deliver best-in-class HR operations.

Prior to this Simon has 30 years international experience at IBM leading a variety of billion dollar businesses. This included establishing a number of start-ups  as well as transforming mature businesses to capture changing client and market requirements. Always at the center of this was enabling clients to take advantage of new technology for competitive advantage.

Before joining IBM in 1987, Simon earned a Bachelor of Arts (Hons) degree in Accounting & Finance from Nottingham Trent University.  He also holds a Diploma in Management from Reading University.


Director, The Workforce Institute at Kronos, EMEA & Vice President EMEA Professional Services, Kronos Incorporated

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Claire Richardson is European director of The Workforce Institute at Kronos and vice president of EMEA professional services practice at Kronos, where she works with customers to define and deliver workforce optimization programs focusing on employee engagement to drive improved business performance.

Richardson is multi-lingual, speaking Dutch, French and German, a product of her ex-pat upbringing, which she credits her understanding and awareness of culture and international working practices to.  Her love of language led her into the contact center industry, where she rose to the ranks of senior leadership at both Aspect Software and Verint Systems, defining workforce management solutions for EMEA customers both inside the contact center, as well as the wider back office environment.

Her passion for language and politics has driven her educational focus; she holds a Master’s degree in International Studies from University of Warwick and a Bachelor’s degree from University of Surrey. One of her favorite modules was War Studies as it looked not only at the history of the time, but also the strategies taken in both winning battles and the larger war. The consequences of decision making are fascinating and have helped her define her style of management and leadership in her own career.