Today's post is submitted by Joyce Maroney, executive director of the Workforce Institute at Kronos.
According to a recent survey of 800 retail managers across multiple countries we conducted with our research partner Coleman Parkes, for every 10 hours of in-store labor budgeted, more than one hour is wasted due to staffing misalignment caused by unplanned employee absence. We've written a lot about the impact of absence on business in the past, but not with this focus on retailers. As the holiday season looms, in this climate of record low unemployment, retailers are more concerned than ever about finding and keeping the right person in the right place at the right time.
We analyzed the responses of retail managers across Australia, Canada, France, Germany, the U.K., and the U.S. to examine the broad impact of absenteeism on retail organizations with more than 1,000 employees. According to more than half of retail managers worldwide (52 percent), absenteeism is one of their organization's most difficult, complex, and time-consuming issues.
I sat down with our board member Mark Wales, a long time veteran of the retail industry, to talk about some of the key findings of this research. Mark has more than 30 years of experience in the US, Europe, and Asia with leading retailers such as Starbucks, Ralph Lauren, Williams-Sonoma, Selfridges, and Tesco, where he has focused on implementing workforce management strategies and solutions to drive company performance and customer experience by investing in the retail employee experience.
You can listen to a podcast of our conversation at the bottom of this post. We discuss key findings of the research and Mark's recommendations about why these issues occur and what store executives and managers can do to improve their planning for and response to staffing issues.
In the podcast, I posed the following questions to Mark:
Click on the player below to hear Mark's answers:
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