Customer Service – One Star at a Time

The latest videos in our One in 1 Hundred Million series celebrate a couple of customer service stars.  Nicco is the night manager at a hotel, while Catie is a server in a Japanese restaurant.  It’s interesting to watch these two videos together.  Both of these folks are in service jobs that can be grueling.  They’re expected to create a pleasing experience for everybody they encounter,  but not everybody they encounter is going to make that easy.

What strikes me as I listen to Catie and Nicco speak is how much enthusiasm they bring to their work.  They acknowledge the challenges, but both talk about the pleasure it gives them to create a memorable experience for their guests.

Watch Catie and Nicco’s stories and comment below.  What’s your most memorable experience in the hospitality industry?


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