The latest videos in our One in 1 Hundred Million series celebrate a couple of customer service stars. Nicco is the night manager at a hotel, while Catie is a server in a Japanese restaurant. It’s interesting to watch these two videos together. Both of these folks are in service jobs that can be grueling. They’re expected to create a pleasing experience for everybody they encounter, but not everybody they encounter is going to make that easy.
What strikes me as I listen to Catie and Nicco speak is how much enthusiasm they bring to their work. They acknowledge the challenges, but both talk about the pleasure it gives them to create a memorable experience for their guests.
Watch Catie and Nicco’s stories and comment below. What’s your most memorable experience in the hospitality industry?