Today's post is written by Kronos Summer Intern, Megan Grenier. Megan is an internÂ on ourÂ mid-market marketing team. Sheâ€™ll beÂ returning to Saint Anselm College this fall where sheâ€™s studying communications.
My experience as an intern at Kronos this summer has been incredible. I have had the opportunity to learn and do so many new things. One of the most interesting aspects of my work experience â€“ and sometimes one of the most challenging â€“ has been learning to communicate appropriately with colleagues who span many generations.
When I first started, I had to learn many new technologies that I was not accustomed to. Next, I had to learn how each person I work with communicates. I work with fellow Kronites who span Generation Z, Millennials, Generation X, and Baby Boomers. It can get a little tricky trying to balance all of the communication styles!
I have had to ask a lot of questions: when should I send an email versus an IM? When is an in-person conversation the best option? Is it okay if I stop by my bossâ€™s office unannounced?
With so many questions, I have made a few mistakes: like not hitting â€œreply allâ€ on an email or starting to work on a task my manager just emailed me about without first telling him that I was available to do so. While I have made my fair share of mistakes, I have learned a lot because of them. Perhaps the biggest two things I have learned is that it is okay to ask questions, and it is better to overcommunicate than to under-communicate.
And so, based on my experience, my two pieces of advice to future interns would be:
Communicating with people in general can be a challenge, but multigenerational communication is a whole new ball game. To learn more about the topic, check out my series The ABCâ€™s of XYZ on Kronosâ€™s What Works blog, where I dive deeper into these questions, to help bridge the communication divide in a multigenerational workforce.
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