Explore practical, actionable ideas that can help you create great workforce experiences.

Punching in at the Ritz Carlton

In a new article we've published,  Are Hourly Workers Professionals?,  David Creelman explores the qualities that differentiate professionals who happen to be paid by the hour from those who are merely punching the clock to earn a living.  In his article, he talks about duration in the job, content that requires expertise, and a feeling of pride in […]
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I Scan, Therefore I am... the Cashier

In today's New York Times, there's a short article on online shopping (New Tradition: Eat the Turkey, Then Go Online) that says that Thanksgiving Day itself (vs. Black Friday) has been the busiest online retail shopping day of the holiday season for the last four years.   According to the US Department of Commerce, e-commerce sales in the […]
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When Black Friday Comes...

OK - I borrowed the title from a Steely Dan song from one of my favorite albums (link provided for those born after 1970).   The song refers to a few cataclysmic events.  For retailers, it refers to the day after Thanksgiving - when the holiday shopping begins in earnest, and retailers' financial fates are in the hands […]
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Not everything that happens in Vegas should stay in Vegas...

I've spent the last 5 days in Las Vegas attending KronosWorks. Kronos, our sponsor, had close to 2000 attendees at the conference - customers, press and analysts, and Kronos employees. Although I'm not typically a fan of Las Vegas, I had many "aha" moments this week that I'd like to share. Here are my top […]
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