Today's guest blog post is by our board member, Jeanne Meister. Jeanne is a Partner at Future Workplace and co-author The 2020 Workplace Book. In this post, Jeanne talks about the rise of social technologies in HR. We agree, and in fact we're embedding social capabilities within our workforce management solutions. Read the article below and let us know what social capabilities you're deploying at work.
In 2013, organizations finally began in earnest to integrate social technologies into recruitment, development and engagement practices. In 2014, this social integration will become the status quo.
The digital immigrants have now caught up to the digital natives - we are now all digital citizens. The fastest growing demographic on Google+ is 45-54 and on Twitter it is 55-64!
And it's a good thing that baby boomers and other older generations have embraced these tools, because using social media inside companies will be increasingly important in 2014 and beyond.
For one thing, this year we'll see more forward-thinking HR leaders making the connection between having a solid social media strategy and finding top talent. After all, 47 percent of Millennials now say a prospective employer's online reputation matters as much as the job it offers, according to a survey by Spherion Staffing.
The year will also see a new phase of what I call “the consumerization of HR,” wherein employees not only demand to bring their own devices to work, but also want to use these mobile devices to change the way they work with peers, communicate with their manager and even interact with the HR department.
Employees are requesting to view new job postings on their tablets, learn and collaborate with peers on their smartphones, and provide feedback on a team member's performance with the click of a button. According to a Microsoft survey of 9,000 workers across 32 countries, 31 percent would be willing to spend their own money on a new social tool if it made them more efficient at work. This last finding is quite interesting as it shows the extent to which Millennial employees, who will make up 50% of the 2020 workplace, see the business value of using technology on the job.
2014 is the year HR departments must start creating “social media playbooks” to determine their game plans. Looking at the big picture helps to determine those priorities. Here are seven social media trends to watch in the coming year as organizations leverage all forms of social collaboration to re-imagine how they source, develop and engage employees.
1. Big Data Lets New Jobs Find You Before You Even Know You're Looking
Amid our nation's legendary dearth of skilled workers, talent acquisition has risen to the top of the CEO agenda. According to PwC's global CEO Study, 66 percent of CEOs say that the absence of necessary skills is their biggest talent challenge. Eighty-three percent say they're working to change their recruiting strategies to address that fact.
But meanwhile, a host of big data recruiting firms are set to benefit from the newly emphasized value being placed on recruiting. These firms tout that they can find new talent before the prospective employees even know they are in the job market. Companies such as Entelo, Gild, TalentBin and the U.K.'s thesocialCV analyze not just a job candidate's Linkedin profile, Twitter feed and Facebook postings, but also their activity on specialty sites specific to their professions, such as the open-source community forums StackOverflow and GitHub (for coders) Proformative (for accountants), and Dribbble (for designers.) This approach to recruitment is creating a new technical world order where job applicants are found and evaluated by their merits and contributions, rather than by how well they sell themselves in an interview.
These companies, at the intersection of Big Data and Recruiting, have made a science out of locating “hard to find” talent. Gild does it by scouring the Internet for clues: Is his or her code well regarded by other programmers? Does it get reused? How does the programmer communicate ideas? How does he or she relate on social media sites? How big are their networks and who is in them?
Entelo and TalentBin take a different approach: Their search tools consider the experience and history mentioned in users' profiles, but also their use of social networks. These companies can pinpoint users who have updated their bios lately or often, to determine which candidates are getting ready to enter the job market.
Getting this head start on head hunting is crucial as corporations' search for top candidates becomes ever more competitive. The goal: finding talent invisible on widely popular social platforms before your competitor does.
2. Mobile Apps Are the New Job-Search Frontier
According to a study of Fortune 500 companies conducted by CareerBuilder, 39% of the US population uses tablet devices. A recent survey conducted by Glassdoor.com even found that 43 percent of job candidates' research their prospective employer and read the job description on their mobile device just 15 minutes prior to their interviews. And yet, only 20 percent of Fortune 500 companies have a mobile-optimized career site.
The rest of the 80% of companies are missing the fact that tablet and smartphone users expect to see job listings and information in a visual way, one that reflects the visual approach they bring to their personal lives on the Web.
The food-services corporation Sodexo, the 20th-largest employer in the U.S., got a head start in that process in early 2012, when it developed both a mobile-optimized career site and a smartphone app to pull together all the information about the company's recruiting efforts into one easy-for-Millennials-to-access place. Prospective employees could visit the mobile app to search and apply for jobs, join a talent community, receive job alerts, and get an insider's view about what it's like to work for Sodexo.
The results according to Arie Ball, VP Talent Acquisition: 17 percent of job traffic from potential new hires now comes from the mobile app versus just 2 percent of mobile traffic in early 2012. In the first year, mobile app downloads totaled 15,000, leading to over 2,000 new job candidates and 141 actual new hires, all while saving the company $300,000 in job board postings.
Organizations need to keep pace with the way prospective employees live their lives, and being able to access a mobile app in the job search process will become standard in 2014.
3. Companies Use Gamification In The Workplace
Over 60 percent of the Western world's population plays video games, and companies are taking note of the huge numbers of future prospective employees who love to play Angry Birds, Fruit Ninja, Candy Crush, and World of Warcraft.
Gamification in the business context is taking the essence of games–attributes like puzzles, play, transparency, design and competition–and applying them to a range of real-world processes inside an organization, from new hire on-boarding, to learning & development, and health & wellness.
Video game-players are known for being singularly focused while at play. So naturally, companies have begun to ask how they can harness that same level of engagement and apply it to critical problem-solving, on-boarding new hires or developing new leaders?
With technology research firm Gartner predicting that 40 percent of global Fortune 1,000 companies will soon use gamification as primary method to transform their business processes, 2013 saw a number of them leveraging game mechanics as a tool to drive higher levels of business performance.
NTT Data, which I profiled in my previous Forbes column, Gamification in Leadership development, has been using gamification to develop leaders, and it is already seeing results. The company's “Ignite Leadership” Game, aligned with its overall employee engagement framework, was created to develop five key skills for leaders: negotiation, communication, time management, change management and problem solving. To date, a total of 70 leaders have completed the gamified leadership program, and 50 employees ended up taking on team leadership roles - that's 50% higher than had done so through traditional training and coaching methods. Plus, these “graduates” of the Ignite Leadership Game generated 220 new ideas in their roles as leaders, which led to a 40 percent increase in employee satisfaction and helped lower attrition by 30 percent.
Gamification in the workplace is not just about using badges, mission and leader boards. Instead, the strategy is about truly understanding who you are trying to engage, what motivates them, and how gamification can change the way they work, communicate and innovate with peers and customers.
4. Crowdsource The Performance Review
The annual performance review is dead. When 750 senior level HR professionals were recently asked to grade their current performance management system, 60% gave it a grade of C or below, according to WorldAtWork. In another survey conducted Globoforce and SHRM 45% of human resources leaders don't think annual performance reviews are an accurate appraisal for employees' work. So what is happening in its place?
There are two innovations on this front. First companies are leveraging the wisdom of the crowds and discovering that by leveraging social recognition data managers are able to continuously collect information on employee performance. This result is an on-going dialogue rather than a once a year review.
Now that you have collected various data inputs, some companies are going one-step further to create a new process focusing on having a “Check-In. The software company Adobe now relies on managers controlling how often and in what form they provide feedback. The Check-In -is an informal system of real-time feedback, which has no forms to fill out or submit to HR.
Instead, managers are trained in how to conduct a check-in and how to focus the conversation on key goals, objectives, development and strategies for improvement and how to leverage the wisdom of the crowds to create a holistic view of one's performance. And most importantly, employees are evaluated on the basis of what they achieved against their own goals, rather than how they compare to their peers.
According to Donna Morris, Adobe's Senior V.P. of Global People & Places, the company has saved 80,000 hours of management time by replacing its old process, and voluntary attrition is now at an all time low of 6.7 percent.
The goal here is to make key HR processes more transparent, leverage the wisdom of the crowds and to democratize the flow of information throughout the organization.
5. Learning Will Be Social and Will Happen Anywhere & Anytime
In my book The 2020 Workplace, I devoted an entire chapter to how and why companies are adopting social learning as well as created the Social Learning Boot Camp. All that research boiled down to one realization: social learning is not new; in fact, we have always learned from one another in the workplace. Only now that social media has revolutionized how we communicate in our personal lives, organizations are bringing “social” inside the enterprise and adopting tools such as Yammer, Adobe Connect and Google Hangouts to make it far easier to find experts, collaborate with peers and learn both from and with colleagues.
The results have been impressive, ranging from increased employee collaboration to re-imagining face-to-face learning programs. Nationwide Insurance, for example, now has nearly all of its 36,000 employees active on its internal social platform, making it far easier for employees to find subject experts and solve business problems in one fell swoop, rather than sending copious emails or searching through hard drives.
At Montefiore Hospital, which has nearly 50 primary care locations throughout the New York metropolitan area, social learning was introduced in order to build a sense of community and connection among employees, while creating a shared mental model of leadership. One of the assignments during the leadership development program was to co-create a new behavioral interview guide using the hospital's social collaboration platform. So rather than just talking in class about the new interview guide, the participants were able to actually co create a new guide using Yammer.
Finally, the consulting firm Accenture (disclosure: my former employer), which has over 260,000 employees in more than 120 countries, has gone so far as to add gamification to its social collaboration platform. Like other firms adopting gamification, Accenture studied what motivates people to compete while gaming, and then harnessed those principles to spur collaboration and enhance peer-to-peer networking, to solve client programs.
As yourself: are you thinking of social learning as another delivery mode rather than a new way of working and communicating.
6. MOOC's Will Revolutionize Corporate Learning & Development
As noted in my blog post last year on “How MOOCs Will Revolutionize Corporate Learning & Development,” the buzz about MOOCs (Massive, Open, Online Courses) has focused on the disruption they will bring to institutions of higher education. But far from being limited to that sphere, MOOCs most important legacy may in fact be its impact on the world of corporate training - a $150 billion industry.
The early MOOC report card shows a few standout examples of corporate partnerships that use MOOCs to replace certain executive education courses. For example, Yahoo and Coursera have joined forces enabling Yahoo to fund employees for verified Coursera certificates in computer science, priced at under $100 each. This represents a huge savings compared to what Yahoo would normally spend on university-sponsored executive education.
But other companies are creating their own versions of MOOCs - within the company. Sometimes the courses exist to train prospective candidates in the skills they need to be considered for employment, as a sort of train before hire process. Aquent, a staffing firm with over 13,000 employees, recently launched its first in an ongoing series of MOOCs to teach creative professionals how to use emerging technologies. Aquent calls its program “Aquent Gymnasium,” drawing on the connotations of the gym as a place for fun, training and engaging in a series of “work-outs.”
Aquent offers an interesting example of a company developing a MOOC strategy that is an industry game-changer. Rather than search for job candidates based upon the spec's given to them by their clients, Aquent flipped the process, instead creating a brand of MOOCs to help candidates develop the skills Aquent's clients will seek. And importantly, Aquent is doing all this with real-world practitioners as instructors rather than university professors. The results: after its first year of offering a range of MOOCs in Aquent Gymnasium, Aquent had a 10-times return on the program's investment.
7. Capture Your Organizational Klout
Klout, which calls itself “the SAT score for business professionals,” measures each user's online "influence." A Klout score is a statistical score from 1-100, which ranks you on variables such as: how many people you reach through social media; how much they trust you; and on what topics you are perceived a thought leader.
To date, most users have focused on measuring their individual Klout, exploring whether if building reputation capital could get them hired or promoted.
In the year ahead, the focus will instead be on Klout for Business. That's because in June of 2013, Yammer and Klout announced a partnership that allows Klout to factor Yammer users' data and activity into its social ranking algorithm, and also lets Yammer users display their Klout scores on their Yammer profiles.
For employees, these data points can mean the difference between a raise, a promotion or staying in the same job. For employer, the ability to assess individual employee expertise at scale can enable companies to take a more strategic approach to what needs to be outsourced and what can be managed internally, based upon the identification of a company's collective expertise.
This post was originally published on Forbes.com on January 6, 2014.
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