Yahoo in a Gray Flannel Suit?

A  maelstrom of controversy is swirling around Marissa Mayer's decision to force Yahoo telecommuters back to the office.  On the one hand, I admire her courage in doing what she believes is necessary to get Yahoo back on track.  On the other hand, this move flies in the face of the current wisdom that offering … Continue reading Yahoo in a Gray Flannel Suit?

More Snow, Really?

It is going to snow this weekend - again - for the third weekend in a row.  Not fluffy delightful snow, but wet heavy snow that hurts your back to shovel and takes down tree limbs and power lines to boot.  Also the snow that keeps you from getting your errands done around town - … Continue reading More Snow, Really?

Talking about the Affordable Care Act with Dr. Tim Porter-O'Grady

This week I spoke with our board member, Dr. Tim Porter-O'Grady about the implications of the Affordable Care Act (ACA) for healthcare providers and for employers.  If your organization employs more that 50 full time equivalent employees, you are no doubt already grappling with what you'll need to do to comply with the act. Tim, … Continue reading Talking about the Affordable Care Act with Dr. Tim Porter-O'Grady

Those Canadians are Not Only Colder – They're Older

David Creelman sent along the following tidbit this morning regarding the shifting demographics of our friends to the north.  This is not only a Canadian trend, but a global one as family sizes have decreased and healthcare has improved. Unlike our friend pictured here, many folks who'd like to retire may need or want to … Continue reading Those Canadians are Not Only Colder – They're Older

Over 53% Hourly Workers Go To Work When They're Sick

The flu pandemic continues to be a hot topic with devastating economic impacts according to Reuters.  When I was stricken recently, I benefited from paid sick time during the several days I was too sick to work and telecommuting as I recovered. For many workers, though, there is no paid sick time.  In the US, … Continue reading Over 53% Hourly Workers Go To Work When They're Sick

Thank You, Storm Heroes!

For most of us, the Blizzard of 2013 is a minor inconvenience and a bit of an adventure.  Dennis and I had to do about 30 minutes of shoveling, but are fortunate to have power.  Some parts of our town are experiencing flooding, but our public works and emergency services employees are doing their best … Continue reading Thank You, Storm Heroes!

Snowpocalypse Nemo and the Quest for Brigham's Vanilla

I don't know about the rest of you, but I am taking this blizzard seriously.  The picture on the right was taken in my hometown of Rockport, Massachusetts in the aftermath of the blizzard of '78.  A lot of people lost homes or had significant property damage. My two siblings and I were all home … Continue reading Snowpocalypse Nemo and the Quest for Brigham's Vanilla

Net Promoters in Miami Beach

I've had a great week in Miami Beach attending the Net Promoter Conference and the Satmetrix Customer Executive Council.  I was there to speak about our Kronos voice of the customer program, network and learn.  I took pages of notes and made a lot of new connections who can help me drive improvements at Kronos … Continue reading Net Promoters in Miami Beach