I'm pleased to announce that Karen Brennan-Holton has joined us as a board member. Karen is a Senior Executive in Accenture’s HR and Talent Management Service Line. She has been with Accenture for 16 years and has spent the past eight years focused on Workforce Management and HR projects. Her primary clients are in the … Continue reading Karen Brennan-Holton Joins the Workforce Institute at Kronos
Today's guest blog is from Ryan Robinson, an I/O Psychologist at Kronos. He writes about the well known phenomenon of bad customer service driving much more publicity than does good service. (If you want to see a huge viral example of a customer complaint - over 9 million views and growing- check out United Breaks … Continue reading Are We Wired to Complain?
Today's guest blog post is courtesy of our board member, David Creelman. It's been more than a decade since the 'war for talent' brought talent management to the attention of CEOs. There is now widespread buy-in that talent matters and HR has made great progress in introducing talent management systems and processes. So what's next? … Continue reading A New Frontier for Talent Management?
I recently had a conversation with several members of the Workforce Institute Board of Advisers to discuss the impact of the global recession on hourly and low- wage workers. Unemployment in the US has continued to hover around 9.5% (9.6% in the September Bureau of Labor Statistics announcement). Worldwide statistics are similar, with many regions … Continue reading Job Recovery – When? and How?