Healthcare Information Management: Means Not Ends

The following guest blog post comes from our newest board member, Dr.Tim Porter-O’Grady.  Given the historical vote in Congress last night, coupled with the rising call for evidence-based medicine, Tim's perspective from the trenches is very timely.  You can also read Tim's recent article in Nurse Leader magazine on the case for clinical nurse leaders … Continue reading Healthcare Information Management: Means Not Ends

March Retail Labor Index

The March release of the Kronos Retail Labor Index reveals that in February 2010 both applications and hires decreased over January 2010 levels on a seasonally adjusted basis.  The decrease in applications slightly outweighed the decrease in hires, so that the Index rose from 3.20% to 3.26%.  This means that for every 100 applications received, … Continue reading March Retail Labor Index

I'll take some flies with that…

I recently attended the Net Promoter Conference in New York City and had the pleasure of hearing Director of Customer Service Tom Graves and CEO Jim Parrish of Carolina Biological Supply talk about how they've grown their business by investing in the skills of their frontline workers.  Carolina supplies college and high school science departments … Continue reading I'll take some flies with that…